Customer Service Representative

Description

Full-Time, Monday-Friday 8:00 am-5:00 pm

$18.50-$20.00 Hourly + Bonus Incentive!

Rains capes is growing, and we’re looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry.

If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experience—we’d love to talk to you.

As a Customer Service Representative, you’ll spend most of your day communicating with customers by phone, email, and chat. You’ll play a key role in keeping operations running smoothly while providing a great experience for every customer.

• Answer customer questions and provide service information
• Schedule, reschedule, and cancel service appointments
• Handle customer concerns and work toward quick, effective resolutions
• Maintain and update customer records and service details
• Assist with upselling services and products when appropriate
• Support daily office operations and administrative tasks as needed

• Respond to customer inquiries (calls, emails, texts) quickly and professionally
• Help customers with service questions, scheduling, order updates, and general support
• Make daily “call-ahead” confirmations for tech routes and send follow-up texts
• Enter and update customer info, orders, and service details accurately in the system
• Review new sales/customer data to ensure everything is complete and correct
• Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track
• Coordinate with other departments to fix discrepancies and improve customer experience
• Support the team in improving processes and overall workflow
• Maintain a positive, professional attitude with customers and team members

• Meet or exceed goals for response time, accuracy, and customer satisfaction
• Identify customer needs and provide the best solutions
• Assist with cross‑selling services to existing customers
• Handle high volume of inbound and outbound calls
• Help with additional admin or branch tasks as needed

• 2–5 years of customer service experience required
• Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)
• Strong attention to detail with the ability to multitask in a fast‑paced environment
• Organized, efficient, and professional with strong communication skills
• Comfortable learning and using multiple software systems
• Typing speed of 50+ WPM

• High School Diploma or equivalent

• English required

• Health Insurance
• Life Insurance
• 10 Days Paid Time Off per Year
• 8 Paid Holidays Off per Year
• 401k with Matching Up To 3%
• Industry Training, Both In-house & Manufacturers/Vendors
• Opportunities for Promotions and Growth
• Community Involvement

We are a drug‑free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.