Customer Service Representative

About the job CUSTOMER SERVICE REPRESENTATIVE

Position:
Customer Service Representative

Job Type: (Remote)

Unidor is a leading provider of contract services, specializing in the fields of technology, manufacturing, and healthcare. We work with a diverse range of clients, from small startups to large corporations, to provide top‑notch solutions and support. Our team is dedicated to delivering exceptional customer service and building strong relationships with our clients.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our clients and ensuring their needs are met in a timely and efficient manner. You will serve as the main point of contact for our clients, addressing their inquiries, concerns, and requests.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate and helpful information to customers regarding products, services, and company policies
• Troubleshoot and resolve customer issues and complaints, escalating to the appropriate departments when necessary
• Maintain a high level of customer satisfaction by building and maintaining strong relationships with clients
• Process orders, returns, and exchanges according to company procedures
• Keep detailed records of customer interactions and transactions
• Collaborate with other departments to ensure smooth and efficient customer service operations
• Continuously identify areas for improvement and provide feedback to management
• Stay up-to-date on company products, services, and policies to effectively assist customers

• High school diploma or equivalent; some college coursework preferred
• 1-2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision‑making abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software
• Knowledge of contract services or related industries is a plus
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Career development and advancement opportunities

Join our team at Unidor and make a positive impact on our clients' experiences. Apply now to become a part of our dynamic and growing company!