Customer Service Rep

Benefits start day 1 for full‑time colleagues – no waiting period.

Rentokil is a global leader in pest control and related services in over 90 countries.

Our CSR’s are the first point of contact to help resolve customers’ concerns. They are courteous, knowledgeable, and empathetic to callers’ concerns in their homes and businesses, ensuring customers feel confident that their concerns will be handled promptly and professionally.

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

• High school diploma or GED
• Excellent listening and communication skills
• Pleasant phone voice and ability to speak clearly and be understood
• Demonstrated multitasking skills to enter accurate data and type while speaking with customers
• Ability to remain calm and work under pressure when busy and to help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday‑Friday and Saturdays as needed

All full‑time colleagues qualify for the following benefits. Part‑time colleagues qualify for most benefits after meeting certain criteria.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition reimbursement for full‑time colleagues

• Full‑time colleagues can begin enrollment immediately upon hire with benefits starting day 1
• Health benefits including medical, dental, vision, disability, and life insurance

• 401(k) retirement plan with company‑matching contributions

• Vacation days & sick days
• Company‑paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

This company is a drug‑free workplace.

Rentokil complies with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.