Dispatcher, Customer Service​/HelpDesk

Job Overview

We are hiring a reliable and organized Dispatcher to support our service team. In this role, you’ll handle incoming calls, schedule service appointments, and coordinate with technicians to ensure jobs are completed on time. This is a fast‑paced role where strong communication and multitasking skills are key.

Kodak, TN

Plumbing / Heating & Air

2nd shift (11am-8pm)

• Answer incoming customer calls professionally
• Schedule and dispatch service calls to technicians
• Communicate job details between customers and field teams
• Update and manage service orders accurately
• Adjust schedules as needed throughout the day
• Handle customer questions and resolve issues
• Monitor job progress and follow up as needed
• Make outbound calls to confirm appointments

• Previous dispatching or customer service experience preferred
• Strong phone and communication skills
• Able to multitask and stay organized in a fast‑paced environment
• Basic computer skills (CRM or scheduling systems a plus)
• Team‑oriented with a customer‑first mindset

• High school diploma or GED
• Experience in HVAC, plumbing, or home services is a plus
• Experience with scheduling software (Service Titan preferred) is a plus

• Office-based role
• Heavy phone and computer use
• Fast‑paced, team‑oriented environment

This is a Contract to Hire position based out of Kodak, TN.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility Requirements Apply To Some Benefits And May Depend On Your Job Classification And Length Of Employment. Benefits Are Subject To Change And May Be Subject To Specific Elections, Plan, Or Program Terms. If Eligible, The Benefits Available For This Temporary Role May Include The Following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Kodak, TN.

This position is anticipated to close on Jul 2, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.