HSN Customer Service Specialist - 2nd Shift

Customer Service Specialist – HSN

Working at QVC Group means joining a live social shopping company. The Customer Service Specialist supports HSN, helping answer inbound customer calls and promote products while maintaining a high‑paced call volume.

Remote. Candidates must reside in Tennessee.

• Handle a high volume of inbound customer inquiries.
• Offer additional products during each customer interaction.
• Assist customers with questions, personalize the experience for each caller.
• Perform tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Maintain a high‑paced call volume while de‑escalating unique situations.

• 12 months or more of customer service experience.
• Ability to communicate with a variety of styles.
• Experience navigating multiple systems and screens.
• Knowledge of HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Availability to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

• Competitive compensation, $15.00 per hour plus shift differential and incentive pay.
• Paid time off, employee assistance program, parental leave, paid volunteer hours, and company discounts.
• Health care benefits starting on day 1, 401(k), and tuition reimbursement.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.