Member Services Representitive

Location:

Troubadour Golf & Field Club, Nashville, TN.

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Plan itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors in collaboration with appropriate departments or vendors.
• Maintain an updated list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming club phones and transfer calls where needed.
• Provide reports related to specific departments, including a daily report on onsite activity and an up-to-date 10‑day forecast of visits and special requests.
• Create and update written communication and visual guides such as calendars, amenity lists, staff listings, bios, and photos.
• Create invitations or flyers for membership events.
• Assist with planning and promoting club events.
• Collaborate with Sales to create exceptional experiences for prospects and visitors.
• Work with the General Manager and Public Relations team to promote positive experiences, including photography.
• Assume duties in the golf retail shop as needed.
• Perform other duties as assigned.

• High school diploma or equivalent; college degree in hospitality, communications, marketing, or public relations preferred.
• At least 6 months of prior hospitality, customer service, and telephone experience.
• Outgoing, well‑spoken personality with clear verbal communication skills.
• Responsible, dependable, friendly, patient, and courteous with members, guests, and coworkers.
• Proficiency in Word, Excel, Publisher, PowerPoint, and Email; willingness to learn new computer programs used by the club.

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to work flexible hours, including evenings, weekends, and holidays; long hours may be required.
• Ability to work effectively in a team environment.
• Ability to remain calm and focused during peak times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet physical demands of the position, including working indoors and outdoors in all weather conditions, standing, walking, and moving for periods longer than eight hours, and lifting items sometimes greater than fifty pounds.

• Competitive pay.
• Medical, dental, and vision benefits (full‑time, year‑round).
• 401(k) contribution (full‑time, year‑round).
• Paid time off and paid holidays (full‑time, year‑round).
• Employee meals, referral incentives, and recognition programs.
• Holiday pay.
• Professional development and upward mobility opportunities.
• Work‑family culture.

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