Technical Training Specialist

## Technical Training Specialist Apply locations:
Mt Juliettime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 6, 2026 (16 days left to apply) job requisition :
R-113823

This position exists to provide direct learning support and training delivery for CPR franchisee owners and their employees. Training will be facilitated both in-person at the Nashville Device Care Center (NDCC) and through virtual instructor-led formats. This role also manages training facility operations at NDCC and supports device repair instructional design.

This is an onsite role in our Mt. Juliet TN facility with a schedule of Monday - Friday, 8AM - 5PM.
** What will be my duties and responsibilities in this job?
** Curriculum and Program Facilitation Partner with operational leaders and franchisor management team to identify specific training needs for the CPR retail market. Schedule and facilitate training to support both new and existing associates as the business requires.
* Schedule and facilitate training sessions for new and existing CPR associates.
* Deliver engaging mobile device repair and technology training, both in-person and virtually, using clear, energetic, and learner‐focused facilitation techniques.
* Deliver essential internal content that supports a strong franchise partnership, ensuring Assurant team members understand and can successfully apply key business initiatives.
* Coordinate quarterly training calendars and collaborate with operations leadership.

Course Development & Implementation Create learning experiences that support or accelerate business objectives, using a variety of learning methodologies in partnership with instructional design team.
* Partner with instructional design to create, update, and deliver learning assets.
* Specify objectives and design experiences aligned to business needs.
* Build, update, and maintain retail repair training materials—including presentations, videos, job aids, reference guides, and other digital content—to ensure clear, effective learning across all platforms and audiences.
* Maintain device and tool inventory required for ILT training.

NPI & Technical Support Provide technical and learning support to CPR franchisees.
* Provide technical escalation support to CPR franchisees.
* Train and certify franchisees on on-site training delivery.
* Partner with Engineering and OEM liaisons on best practices and new product launches.
* Maintain hands-on technical proficiency by dedicating a minimum of 3 –5 hours per week supporting repairs within the Mail-In Repair (MIR) department to stay current on new devices, supporting software, tools, and repair processes introduced through NPI.Training Records Management Ensure that associates records are up to date and compliant with both business and industry standards.
* Maintain up-to-date associate training records.
* Provide compliance updates and reporting to operational leadership.

Training Operations & Facility Management
* Manage, organize, and maintain the CPR Training Facility at NDCC.
* Maintain and replenish tools, devices, parts, and consumables to support technical training.
* Ensure all classrooms and equipment are fully prepared for scheduled training.
* Support device repair instructional design through equipment availability management.
** What are the requirements needed for this position?
*** Associate degree or equivalent work experience.
* Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization.
* Wireless (cellular), OEM, and/or consumer electronics repair experience.
* Minimum 3 years of presentation and training curriculum development.
* Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye towards designing and delivering slides for clear, classroom projection.
* The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease. Extraordinary attention to details in content creation and language nuance.
*…