Circulation Associate

This full-time position is responsible for providing customer service and oversight for the library during assigned hours. Working primarily evening and/or weekend hours, the person holding this position must demonstrate maturity and professionalism in dealing with library customers. Good decision‑making skills are required. Working familiarity with computers and printers is required. Assisting library customers with technological issues will be a routine responsibility.

The library Circulation Associate must be comfortable working independently as well as with others.

Founded in 1823, Union University is a private, coeducational liberal arts‑based university offering bachelor’s, master’s, and doctoral degrees, with a total enrollment of about 2,600. The main campus is located in Jackson, Tenn., with additional campuses in Memphis and Hendersonville. A national leader among colleges and universities in promoting a Christian worldview and a Christ‑centered approach to education, Union is consistently ranked among the nation’s premier Christian universities.

• Monitor the service desks and customer activity on the library’s first floor.
• Greet and assist all library patrons while maintaining a helpful and courteous attitude.
• Learn to fully operate the OCLC World
  
  ShareTM computer system; assist library customers and student workers in the use of World Share.
• Maintain order in the library while demonstrating professionalism in all encounters.
• Coordinate the orderly shelving of books and other library materials.
• Maintain operational continuity among the library work teams and departments by documenting and communicating relevant actions and information.
• Learn and develop knowledge of basic research techniques to assist patrons.
• Troubleshoot and assist coworkers and patrons with library technology.
• Provide a basic level of reference and referral service.
• Maintain all patrons use copiers and printers during assigned hours.
• Monitor and assist student library workers in their areas of responsibility.

• Work with Safety and Security personnel to monitor all areas of the library to ensure a safe and orderly environment for patrons.
• Perform other duties and projects as assigned by the Director for Library Services.

Graduation from an accredited college or university with a bachelor’s degree in a related field or an appropriate combination of four years of college education and professional work experience is preferred. Good communication and customer service skills are required. Good computer skills, maturity, and professionalism are also required.

Preference will be given to applicants with demonstrated experience working in a library or information center.

Required fields are indicated with an asterisk (*).