Universal Banker II

Job Summary

The Universal Banker II combines teller and sales responsibilities to provide exceptional service to members and potential members of Georgia’s Own Credit Union.

• Greet members in person, over the phone, or digitally and ensure they feel valued.
• Process deposits, withdrawals, check cashing, loan/credit card payments, loan advances, cashier’s checks, and savings bonds.
• Maintain accurate balancing records and perform ATM, branch recap, vault teller, and teller cashbox duties.
• Handle member account openings, closings, and maintenance, including consumer and business memberships.
• Notarize or guarantee signatures, when authorized, and approve checks and file maintenances.
• Complete loan applications, notify members of decisions, and manage loan documentation.
• Provide consultative sales for deposit products, loans, and other credit union services.
• Document member interactions and follow‑ups in the IRM system.
• Assist with inbound and outbound telephone services and support community / business development initiatives.
• Perform supervisory overrides, approve check holds, fee reversals, and communicate with leadership when the Community Manager is absent.
• Onboard new employees and provide training as needed.
• Perform other duties as assigned.

• High school diploma (equivalent experience); bachelor’s degree preferred.
• Three to five years’ experience in a financial branch or comparable retail sales environment.
• Coverage at other branches and ability to work a Saturday rotation schedule.
• Strong communication skills in written and verbal formats.
• Experience with loan application processes and internal policies.
• Knowledge of industry offers, market trends, and credit union lending policies.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to interpret financial information‑related to credit scores, debt, assets, balances, rates, and perform basic math functions.
• Analytical and problem‑solving skills with sound judgment.
• Background check clearance (credit, drug screen, bondability, criminal).

Must be able to sit, stand, and lift or push up to 10 lbs. Clerical duties are performed at a desk or table in an office environment. Reasonable accommodations may be provided for disabilities.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other protected class. The credit union is committed to affirmative action for women, minorities, disabled veterans, and other eligible veterans.