Vehicle Services Supervisor

Work Activities

Job Information

State of Tennessee Job Information

Opening Date/Time: 06/24/2026 12:00AM Central Time
Closing Date/Time: 06/30/2026 11:59PM Central Time
Salary (Monthly): $4,057.00
Salary (Annually): $48,684.00
Job Type: Full-Time
City, State

Location:

Nashville, TN
Department:
Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, DAVIDSON COUNTY

This job is designed as 75% Remote. There will be a 6-8 week training period in office.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of full-time experience in one of the following areas: (1) processing motor vehicle information and providing interpretation to the public (vehicle services work) (2) auditing businesses and individuals for compliance with local, state and/or federal laws (professional auditing), or (3) providing customer service in either the public or private sector.

Substitution of Experience for

Education:

Qualifying experience in title and registration preparation, title and registration law interpretation, taxpayer services, tax enforcement, or related vehicle services work; accounting, auditing, or related fiscal services work; or clerical work may substitute for the required education on a year-for-year basis to a maximum of four years.

Substitution of Graduate Education for

Experience:

Graduate coursework credit received from an accredited college or university in accounting, business management, or public administration may substitute for the required experience, on a year-for-year basis, to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may be substituted for one year of the required experience).

OR Experience equivalent to one year as a Taxpayer Services Supervisor 2 or Revenue Processing Supervisor 2; or two years as a Taxpayer Services Supervisor 1 or Revenue Processing Supervisor 1 with the State of Tennessee.

OR Experience equivalent to two years supervising a customer service operation in either the public or private sector.

OR Experience equivalent to three years of full-time professional or technical work within the Department of Revenue's operational divisions (Vehicle Services, Taxpayer Services, Processing, and Revenue Collections).

Necessary Special

Qualifications:

None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Summary: Under general management, is responsible for vehicle services supervisory work of complex difficulty; and performs related work as required.

Distinguishing Features: An employee in this class supervises staff responsible for technical and professional vehicle services work. This class differs from the Vehicle Services Manager in that an incumbent of the latter manages Vehicle Services Supervisors who are responsible for supervising staff engaged in both technical and professional Vehicle Services work.

Organizing, Planning, and Prioritizing Work:

• Coordinate the workflow of multiple vehicle services work functions.
• Supervise the work of subordinate vehicle services staff.
• Schedule work assignments based on departmental priorities, established deadlines, existing workloads, and number of available staff.
• Monitor the accuracy and efficiency of work produced by vehicle services staff.
• Coordinate special projects to ensure divisional deadlines and other departmental requirements are achieved.

Guiding, Directing, And Motivating Subordinates:

• Correct problem areas within the work unit that inhibit an effective work flow.
• Identify job responsibilities and characteristics of exceptional performance to establish job performance plans.
• Evaluate the performance of vehicle services personnel.

Performing For Or Working Directly With The Public:

• Provides direct customer service to taxpayers.
• Provide accurate and consistent information to taxpayers on relevant motor vehicle issues.
• Processes motor vehicle transactions.
• Inform industry specific groups of modifications to relevant motor vehicle laws, rules, and regulations.
• May write narratives which notify specific taxpayers of proper filing procedures, law changes, attorney general rulings and other changes.
• May select appropriate speakers based on the subject matter for public presentations.
• May schedule public speaking presentations.
• Ensures new or modified forms and records are necessary and available to meet taxpayer requirements and informational needs.

Performing Administrative

Activities:

• Manages professional staff responsible for multiple vehicle services work functions that can include taxpayer assistance, taxpayer registration and taxpayer education.
• Researches changes and additions to motor vehicle and tax laws, work procedures, and systems capabilities.
• Interviews applicants for vacant positions.
• Explain special features of the job to applicants.
• May provide recommendations to the manager of the division concerning the selection of the applicant.
• Reviews legislation and…