Customer Service Representative-Resupply

Essential

Job Duties and Responsibilities:

* Learns and maintains knowledge of current patient database and billing system

* Has proper phone etiquette and represents Vie Med in a professional manner

* Obtains patient demographic and health insurance information; collects co-pay if appropriate

* Enters patient information into the computer system

* Verifies & records insurance benefits

* Maintains a working knowledge of Medicare and insurance regulations and requirements as

communicated by management

* Able to read through and understand medical documentation effectively

* Interacts professionally with physicians, patients/family and Co-Workers

* Schedules set ups, as called into Vie Med, by physicians or physician's office staff, per policy and

procedure

* Answers telephone in a polite and professional manner. Communicates information to appropriate

personnel

* Communicates appropriately and clearly to Manager, and other superiors

* Establishes and maintains effective communication and good working relationship with co-workers

for the patient's benefit

* Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and

management of Secretary's activities reflect due consideration for the needs of the facility and staff

* Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice

* Manages and operates computer equipment safely and correctly

* Completes other duties, as assigned

Minimum Qualifications:

* High School Diploma required

* Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands:

* Sitting at a desk

* Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

- 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.