Residential Case Manager

Residential Services Case Manager

Reports To: Director of Clinical Services

FLSA Status: Non-exempt

Salary: Hourly

Provides case management and support services to the treatment team to facilitate clinical management of the cases to which assigned.

• Coordinate discharges to ensure all documentation is completed and discharge goes smoothly.
• Makes initial contact with external teams and family within 24 business hours of admission – resident update with welcome email.
• Works closely with each resident’s assigned therapist and other members of the treatment team to assist in communicating and coordinating any needs or deliverables to outside agencies.
• Manages inventory list, inventory requests, and need for new clothing.
• Scans behavioral information into the resident files.
• Competency in Excel, Word, and general ability to use a computer efficiently.
• Ability to be an integral part of the treatment team including attendance, participation, and scheduling of treatment team meetings, clinical meetings, case management meetings, external treatment team meetings (case worker, DJO, RCST, CASA worker, GAL, etc.), and meetings with parents or guardians.
• Demonstrate the ability to work with the external and internal team including insurance companies, and court systems to coordinate necessary documentation, discharge planning, therapeutic passes, and reviews (MTPR’s, utilization reviews, court hearings).
• Facilitate external team and family calls, video calls, FST’s, court hearings, etc. when therapist is unable to be present.
• Gather Monthly Summary information and compile information for review and signatures from the treatment team. Submit monthly summaries to residents’ key stakeholders, such as JPO and other court officials, case managers, insurance companies, and others as determined.
• Demonstrate the ability to get appropriate approvals for visits and passes and to schedule them in a timely manner.
• Maintain a professional and productive work environment by interacting and communicating in a manner that promotes cooperation, teamwork with co‑workers, supervisors, residents, and visitors.
• Accurate and timely completion of documentation input into the resident files.
• Follow all policies and procedures to include patient rights, confidentiality, privacy, and code of ethics.
• Demonstrates the ability to perform other duties assigned as related to the position.

At least twenty‑one (21) years of age.

• A Bachelor’s Degree in social work, psychology or a related area is preferred or an Associate’s Degree and two years’ experience in an inpatient or outpatient mental health setting, and/or comparable experience.
• Considerable knowledge of the principles of clinical treatment and social casework of children, adolescents, and families in a mental health setting.
• Knowledge of child/adolescent growth and development and an understanding of the range of treatment provided by the center.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy/procedure manuals. Ability to write routine reports, correspondence, and document client behavior. Ability to speak effectively before groups of clients or employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus.…