Customer Service Representative-Resupply

Essential Job Duties and Responsibilities

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents Vie Med in a professional manner
• Obtains patient demographic and health insurance information; collects co‑pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and co‑workers
• Schedules setups, as called into Vie Med, by physicians or physician's office staff, per policy and procedure
• Answers telephone in a polite and professional manner, communicating information to appropriate personnel
• Communicates appropriately and clearly to Manager and other superiors
• Establishes and maintains effective communication and good working relationship with co‑workers for the patient's benefit
• Utilizes initiative; strives to maintain steady level of productivity; self‑motivation, organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
• Manages and operates computer equipment safely and correctly
• Completes other duties as assigned

• High School Diploma required
• Excellent communication skills, both written and verbal, to interact knowledgeably with patients, physicians, etc.

• Sitting at a desk
• Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.