Registration Representative

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RFT Jackson, TN, US

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to underserved communities through distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services.

Christ Community Health Services is seeking a welcoming, dependable Registration Representative to serve as a first point of contact for patients and support access to care for diverse and underserved populations.

This role manages patient check-in and check-out, registration, appointment scheduling, insurance verification, payment collection, and demographic and financial information, including sliding fee discount eligibility. The Registration Representative maintains accurate information in the electronic health record and supports efficient clinic flow while protecting patient privacy.

• Help patients feel welcomed, respected, and supported from the moment they enter the health center.
• Play an important role in helping underserved patients access medical, dental, and behavioral healthcare.
• Work closely with clinical, administrative, and care coordination teams.
• Develop experience in patient access, insurance verification, scheduling, and healthcare operations.
• Contribute to a culture grounded in compassion, service, excellence, and Christian faith.

CCHS team members are expected to demonstrate our core values every day. For a Registration Representative, they mean:

• Intentional Love - Greeting every patient, family member, and colleague with compassion, patience, dignity, and respect.
• Devoted Service - Providing reliable assistance, clear communication, and thoughtful support throughout each patient interaction.
• Humble Excellence - Maintaining accurate records, protecting confidential information, and providing excellent service while remaining teachable and Christ-centered.

• Greet and check in patients in a courteous, professional, and culturally responsive manner.
• Register new patients and update existing records with accurate demographic, insurance, income, and contact information in the electronic health record.
• Verify insurance coverage and determine eligibility for the sliding fee discount program in accordance with HRSA requirements.
• Collect copayments, account balances, and other patient payments; issue receipts and maintain accurate cash-handling records.
• Complete end-of-day reports, count collected funds, and reconcile the cash drawer at the close of each business day.
• Schedule, confirm, reschedule, and cancel appointments while supporting patient access and efficient provider schedules.
• Complete patient check-out, including scheduling follow-up appointments, providing visit summaries, and coordinating referrals as directed.
• Safeguard patient confidentiality and comply with HIPAA requirements and organizational privacy policies.
• Use interpreter services and communication resources to assist patients with limited English proficiency.
• Respond professionally to questions regarding services, clinic policies, billing, appointments, and other general information.
• Scan, upload, and manage patient documents in the electronic health record accurately and promptly.
• Monitor patient wait times and elevate concerns to the appropriate team member to support a positive patient experience.
• Support care…