Guest Service Associate

Overview

Near West Tennessee Healthcare Sportsplex Located in Jackson, Residence Inn Jackson is in the suburbs, a 5-minute drive from West Tennessee Healthcare Sportsplex and 5 minutes from Music Highway Crossroads. This hotel is 3.7 mi (5.9 km) from The Ballpark at Jackson and 3.8 mi (6.1 km) from Old Hickory Mall. Make yourself at home in one of the 96 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops.

Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include desks and separate sitting areas, as well as phones with free local calls. Grab a bite from the grocery/convenience store serving guests of Residence Inn Jackson. A complimentary full breakfast is served daily from 6:00 AM to 8:00 AM.

Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.

• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Know room locations, types of rooms available, and room rates.
• Be sales-minded. Present options and alternatives to guests and help in making choices. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
• Use proper telephone etiquette.
• Perform cashiering tasks like bill/invoice settlement and posting charges to the guest account.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
• Attend department meetings.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures and be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.