Field Support Tech
Job in
Jackson, Madison County, Tennessee, 38303, USA
Listed on 2026-02-15
Listing for:
Dexian DISYS
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Field Support Tech Job Details
Posted: 11 February 2026
Location:
Jackson, TN
Job type:
Permanent
Reference: 993538
Requirements- 3+ years of desktop support experience
- Experience assisting w/ mainframe issues - mostly implementations
- Experience in assessing service tickets (ticketing system: Service Now) and escalating appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.
- VM Ware experience a plus
- Manager is looking for someone just Tracy Tracy Schultz (6587151)
- Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
- Ensure customer issues/tickets are resolved in a timely manner.
- Ticket System:
Service Now - Assist end users with packaged software and some basic support of critical applications.
- Software installations and license tracking and support.
- Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
- Easy going and laid back
- Have to be able to adapt to schedule changes and go with the flow
- Eager to learn
- 8-5 job but candidate needs to understand that may need to be available for after hours emergencies
- In a steel manufacturing environment so dirty, loud, and hot.
- Customer Service minded - help desk experience a plus
- Someone ready to jump on a task and meet with internal clients in person. "get out of the chair and go fix the problem"
- Problem solving skills - do not have to know the answer but has the drive to find it
- Basic knowledge of computer functions and support - basic troubleshooting skills
- Windows 10 and Office 365 on desktops
- Assist w/ mainframe issues - mostly implementations
- Asses service tickets (ticketing system: Service Now) and escalating appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.
- VM Ware for server environment (20-25 servers) - VM Ware experience a plus but not required.
- Steel Manufacturing environment (loud, dirty, and hot)
- Great team environment "Team is 100% why I work here"
- "Team is always willing to help each other and to learn new skills"
- Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
- Ensure customer issues/tickets are resolved in a timely manner.
- Ticket System:
Service Now - Assist end users with packaged software and some basic support of critical applications.
- Software installations and license tracking and support.
- Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
- Provide more advanced infrastructure support to devices resident at the location that are not supported by Client infrastructure outsourcing partner.
- Acquire and maintain a basic understanding of the location Local Area Network (LAN) setup/topology in order to troubleshoot network issues that may occur at the site.
- Provide onsite (basic support) to Client infrastructure outsourcing partner with regards to server and network infrastructure resident at the location.
- Acquire and maintain current knowledge relevant product offerings and support policies to provide technically accurate solutions to users.
- Provide quality support to user community, employing a high degree of customer service, technical expertise, and timeliness.
- Resolve problems with a high degree of patience and problem management techniques.
- Convey technical issues in laymen's terms so the customer can understand.
- 3 year's work experience in desktop support
- Industrial work environment
- Proficiency in MS OS and other regular packaged software
- Essential networking and server skills
- Associates Degree in Computer Science, Management
Dexian stands at the forefront of Talent + Technology…
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