Team Lead, Engineering, Data & AI

Company Overview

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.

Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a detail-oriented and proactive Team Lead, Engineering, Data & AI, to join our team. This role leads a team of solution engineers who deliver fixed-price, outcome-based data and AI projects for our clients. This is a high-accountability leadership role where technical excellence and commercial discipline are equally important - in a fixed-price model, every scoping decision, delivery risk, and scope change has a direct impact on project margin and client trust.

Reporting to the Director of Data & AI, you will own the full delivery lifecycle across your team's client portfolio: from pre-sales scoping and SOW definition through to outcome acceptance. You will work in close partnership with the Architecture team to ensure solutions are right-sized and deliverable within agreed commercial boundaries, and you will be the senior escalation point for clients when engagements encounter turbulence.

Delivery Ownership & Commercial Management

• Own the end-to-end delivery of a portfolio of fixed-price client engagements, ensuring outcomes are achieved on scope, on time, and within budget
• Maintain rigorous visibility into project health across the team - tracking effort burn, milestone progress, and risk indicators on every active engagement
• Lead scope management with discipline: identify scope creep early, facilitate change order conversations with clients, and protect project margin without damaging relationships
• Ensure project financials are accurate and current - own gross margin reporting for your team's delivery portfolio in partnership with the Director
• Conduct structured post-engagement reviews to capture lessons learned and feed improvements back into scoping, methodology, and estimation practices

Pre-Sales & Scoping

• Partner with sales and business development to scope new client opportunities - translating client requirements into technically sound, commercially viable fixed-price proposals
• Lead or oversee effort estimation for engineering deliverables, applying rigorous bottom-up analysis and incorporating appropriate risk buffers for uncertainty
• Review and sign-off on SOW language relating to engineering deliverables, acceptance criteria, and out-of-scope boundaries before contracts are executed
• Support client discovery workshops and technical due diligence, helping prospects build confidence in our delivery capability and approach

Client Relationship Management

• Serve as the senior engineering point of contact for clients on active engagements, building trusted relationships with client-side technical leads and project sponsors
• Proactively communicate project status, risks, and decisions - clients in a fixed-price model need confidence that their outcomes are being actively managed
• Lead difficult conversations when engagements are off-track: own the recovery plan, align with the client on a path forward, and follow through
• Represent the engineering team in client steering committees and executive check-ins as needed

Team Leadership & Development

• Lead, coach, and develop a team of solution engineers - from junior to senior - building capability in both technical delivery and client-facing professionalism
• Assign engineers to engagements thoughtfully, balancing project requirements, individual development goals, and team utilization
• Set and model the standard for delivery quality,…