Technical Delivery Manager

Our client is seeking a Senior Delivery Manager – Technology to lead the execution of complex, cross-functional product and technology initiatives. This senior-level role blends technical project delivery, Agile leadership, and business analysis, serving as the connective tissue between Product, Engineering, and Business stakeholders.

You will own delivery outcomes end to end—translating strategy into execution, aligning teams around shared priorities, and ensuring predictable, high-quality delivery in a fast-paced, evolving digital environment. This role requires strong judgment, operational rigor, and the ability to thrive amid ambiguity while driving continuous improvement at scale.

• Lead delivery of complex, cross-functional initiatives across Product, Engineering, and Business teams
• Manage multiple concurrent work streams with clear ownership, timelines, dependencies, and accountability
• Provide consistent visibility into delivery status, risks, trade-offs, and priorities for stakeholders and leadership
• Proactively identify, elevate, and mitigate risks, blockers, and execution challenges
• Manage interim or phased solutions during longer-term platform or product enhancements to minimize rework and misalignment
• Partner closely with Engineering teams to monitor sprint health, velocity trends, carryover, and delivery predictability
• Identify systemic delivery issues (e.g., recurring carryover, QA bottlenecks, mid-sprint scope changes) and drive root cause resolution
• Track and report delivery metrics such as sprint completion, cycle time, defect rates, PR responsiveness, and release timeliness
• Protect sprint integrity by coordinating unplanned work, production issues, and urgent requests without disrupting committed scope
• Drive continuous improvement in Agile maturity, delivery discipline, and execution consistency
• Own and continuously optimize Jira workflows, boards, and reporting
• Enable rapid reprioritization during high-impact issues while maintaining long-term delivery momentum
• Partner with business and product stakeholders to gather, analyze, and refine requirements
• Translate ambiguous inputs into clear, actionable documentation for engineering teams
• Author and maintain user stories, functional requirements, acceptance criteria, process flows, and RACI frameworks
• Act as the single source of truth for scope, requirements, and delivery intent
• Manage scope changes, resolve conflicts, and ensure alignment prior to development
• Identify gaps and inefficiencies in workflows and drive standardization to improve scalability and execution
• Serve as the primary liaison between Product strategy and Engineering execution
• Align teams on priorities, scope, dependencies, timelines, and delivery expectations
• Ensure shared understanding of requirements, acceptance criteria, and success metrics
• Coordinate across teams to remove blockers and maintain forward progress
• Create and maintain centralized, accessible documentation for projects, processes, and operating procedures
• Establish and enforce a single source of truth for delivery artifacts and decisions
• Facilitate meetings and ensure clear documentation of outcomes, action items, and follow-ups
• Act as a trusted partner to technical and non-technical stakeholders, including senior and executive leadership
• Present delivery status, risks, and dependencies with clarity and executive-level framing
• Synthesize complex technical and operational information into concise, decision ready communications
• Coordinate vendor evaluation and delivery work streams alongside Product and Engineering leadership
• Manage external vendor relationships to ensure contractual, operational, and quality expectations are met
• Coordinate delivery across distributed teams in the U.S. and India, leveraging strong asynchronous communication and shared accountability

• 8–10+ years of experience in Technical Project Management, Delivery Management, Scrum Master, or Business Analysis roles
• Proven success leading cross‑functional initiatives involving Product and Engineering teams
• Strong command of Agile/Scrum methodologies, including facilitation of all Agile ceremonies
• Deep, hands‑on experience with Jira…