Application Analyst Certified - EPIC Beaker at Houston Methodist Tennessee

Overview

At Houston Methodist, the Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The role involves assisting, training, and supporting customers with the operation and administration of systems. It also includes troubleshooting issues, working with vendors on issue resolution, and partnering with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating documentation and assisting other IT groups and teams with issues and problems.

The Application Analyst ensures that services provided contribute to the successful accomplishment of department and organizational goals, possesses intermediate technical expertise to support specific healthcare applications, and will cross‑train to become proficient in multiple applications. The role applies skills in line with Houston Methodist values and goals to assure efficient, effective, and consistent delivery of high‑quality IT services.

Exempt

• Bachelor’s degree in Information Technology, Business Administration, or a related field; or equivalent experience; or licensed clinical or certified IT professional; or an additional four years’ experience in lieu of a degree.
• Three years’ experience in IT, clinical, or business workflow environments.
• Experience supporting clinical, ancillary, or business environments.
• Certification within six months of hire, if appropriate to the assigned application (e.g., Epic). Epic Certification must be maintained within 6 months.

• Demonstrated skills and competencies necessary to safely perform the assigned job.
• Proficiency in speaking, reading, and writing English.
• Effective communication with patients, physicians, family members, and co‑workers.
• Understanding of business processes and requirements related to the assigned environment.
• Ability to support large‑scale clinical and ancillary systems.
• Familiarity with current database and operating systems required for assigned applications.
• Technical skills to support multiple applications.
• Intermediate competency in multiple applications or areas of clinical workflow.
• Demonstrated project management skills.
• Problem‑solving and innovative solution generation in conjunction with customers, vendors, and IT teams.

• Prepare written business correspondence that is coherent, grammatically correct, and professional.
• Establish and maintain effective working relationships with clients.
• Share acquired skills with team members through documentation and training.
• Assist, train, and support customers with the operation and administration of systems.

• Debug, program, and test systems and applications.
• Propose solutions to problems, considering timeliness, effectiveness, and practicality.
• Utilize working knowledge of assigned applications to complete tasks.
• Apply workflow to and from clinical and business applications.
• Lead and facilitate meetings; develop objectives, agendas, and action items.
• Support and install software applications, including on‑call support.

• Provide high‑quality technical support for assigned applications.
• Create custom solutions or configuration options to resolve operational or workflow issues.
• Lead medium to large‑scale projects utilizing Houston Methodist project guidelines, including budget adherence.

• Establish responsible deadlines and personal work plans; manage time effectively.
• Accurately complete and submit assignments and status reports according to project timelines.
• Prioritize issue resolution, work requests, and tasks effectively.

• Anticipate client needs and communicate to leadership for solution development.
• Resolve problems of moderate to advanced complexity using analytical and logical skills.
• Generate innovative solutions in partnership with customers, vendors, and cross‑functional IT teams.
• Seek opportunities to cross‑train and become proficient in multiple applications.
• Participate in professional development and complete Individual Development Plan (IDP).

• Work Attire:
  Business professional.
• On‑Call:
  May be required during emergencies (Disaster, Severe Weather Events, etc.).
• Travel:
  Within Houston Metropolitan area and outside Houston Metropolitan area may be required.