More jobs:
Support & Operations Lead - On-Call, Root Cause, CSAT
Job in
Jackson, Madison County, Tennessee, 38303, USA
Listed on 2026-07-22
Listing for:
HCL Technologies Limited
Per diem
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
HCL Technologies Limited is seeking a customer support professional to independently resolve tickets, provide on-call escalation support, and conduct root-cause analyses to ensure positive customer feedback. The role emphasizes adherence to quality standards and regulatory requirements while supporting knowledge base updates and training for new analysts.
The candidate will resolve tickets within SLA, contribute to improved CSAT, and participate in coaching and knowledge-sharing activities to
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