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Strategic Forecasting & Capacity Planning Lead
Job in
Jackson, Madison County, Tennessee, 38303, USA
Listed on 2026-08-09
Listing for:
Healthfirst
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Healthfirst in the United States is seeking a Workforce Enablement Senior Forecast Planning Analyst to lead forecasting quality, capacity planning, and performance oversight across a multichannel contact center, including BPO partners.
You will own end-to-end forecasting, develop models, monitor KPIs, and provide strategic insights to leadership. A strong background in WFM, data analytics, and Excel is required.
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