Senior NA Ops Leader - Canada Imports

Senior Supply Chain Manager, North America Destination Operations

Job :  |  Services LLC

Amazon Global Logistics (AGL) North America Destination Operations manages the end‑to‑end flow of international freight into Canadian Fulfillment Centers — from ocean vessel arrival at port through drayage, transload, linehaul, and final delivery. We are looking for a Supply Chain Manager III to own the E2E strategy for Canada Overseas Imports (Ocean/ Air) and Ground Imports (cross‑border), driving lead time reduction, cost optimization, and network reliability across a complex multi‑modal supply chain.

• Own the end‑to‑end import logistics strategy for Canada, defining how goods move from origin ports to Canadian fulfillment centers across ocean (FCL/LCL), air, drayage, transload, linehaul, and intermodal rail while managing daily execution to ensure network reliability
• Drive cost reduction and lead time improvement across all transportation modes by identifying optimization opportunities, managing carrier and logistics service provider performance through SLAs and scorecards, and resolving disruptions in real time
• Expand Canada’s logistics capabilities by developing new port entry strategies, onboarding transload partners, and building scalable processes and standard operating procedures for a maturing market
• Partner cross‑functionally with Customs, Capacity Planning, Retail, Finance, FC Operations, and technology teams to align supply chain execution with demand signals and to improve visibility, milestone tracking, and automation
• Own key performance metrics including Total Lead Time and Imports Delivery Accuracy, conducting root‑cause analysis and communicating results and trade‑offs to senior leadership through structured business reviews

Your morning begins with checking overnight shipment arrivals and flagging delays at Canadian ports. A group of containers in Vancouver is at risk of extra fees — you work with transportation partners to get them moving. Mid‑morning, you lead a meeting with warehouse partners to solve capacity challenges before the holiday rush. After lunch, you dig into delivery speed data by shipping lane, building recommendations for your leadership review.

You end the day proposing a new rail route from Prince Rupert to Toronto that could cut delivery times by three days and reduce shipping costs.

The North America Destination Operations team manages daily freight movements into ports and fulfillment centers across Canada and Mexico. We operate at the intersection of strategy and execution — setting long‑term network direction while solving real‑time operational challenges. Our team values data‑driven decision‑making, bias for action, and the ability to thrive in ambiguity. Canada is a high‑growth, high‑complexity market with unique regulatory, geographic, and capacity dynamics that demand creative problem‑solving and cross‑border collaboration.

• Bachelor’s degree in supply chain management, operations, engineering, analytics or related field
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• 5+ years of experience in supply chain management, logistics operations, or transportation management
• 3+ years of experience managing cross‑functional programs or projects with multiple stakeholders
• Experience with international freight operations across one or more modes (ocean, air, or ground)

• MBA, or Bachelor’s degree in supply chain management, operations, engineering, analytics or related field
• Experience in trade compliance, customs operations, customs brokerage, supply chain, logistics or similar
• Lean Six Sigma Green Belt or Black Belt certification
• Experience managing multi‑modal logistics operations including ocean freight (FCL/LCL), drayage, transload, and intermodal rail
• Experience managing carrier or logistics service provider performance at scale through SLA‑based frameworks
• Experience in network design, capacity planning, or transportation mode optimization
• Familiarity with generative AI applications in supply chain planning or operations
• Experience…