Launch Program Manager, Last Mile Launch, Engineering and Innovation Launch and Expansion

Launch Program Manager, Last Mile Launch, Worldwide Engineering and Innovation Launch and Expansion

Job :  |  Services LLC

Final date to receive applications:
May 23, 2026

In this role, you will drive end‑to‑end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross‑functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You’ll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day 1 operations.

Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre‑launch milestones according to established timelines and quality standards.

Key job responsibilities

• Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day 1 success.
• Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cross‑functional collaboration and data‑driven decision making.
• Developing and standardizing launch processes, documentation, and quality control measures while establishing best practices for successful site operations across the network.
• Managing multiple concurrent site launches, effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear, actionable metrics.
• Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch.

A day in the life

As a Last Mile Launch Manager, your day revolves around ensuring operational readiness across multiple new site launches. Throughout the day, you’ll lead meetings with various stakeholders, training teams for staff readiness updates, and Technology teams for systems testing milestones. Time is spent conducting readiness walks, ensuring launch documentation is complete, and developing standardized processes to improve future launches. When on‑site for launches, you perform hands‑on operational validation, support site leadership teams through Day 1 operations, and ensure all launch protocols are properly executed.

Your role is to keep all operational elements synchronized, driving successful site launches efficiently.

Travel:
Up to 50% travel, more during peak seasons.

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross‑functionally with tech and non‑tech teams.

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.

Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Salary range: $74,200 – $129,800 USD annually (varies by location).