Assistant Store Manager

Are you a proactive, confident person driven to achieve goals? We are looking for energetic, positive, friendly and outgoing leaders who want to empower a team, create a fun culture, and provide a world class experience for our customers. You bring the personality & great attitude, we will teach you all about coffee, management, and leadership! If you are a dynamic individual motivated by a high energy environment, who is looking for an opportunity to leave your mark, we want to hear from you!

This store is located on 9395 Apison Pike in Ooltewah, TN!

Please Read Details Below!

The Asst Manager/Manager Training program’s length varies. You will be fully trained within 6 months, but you may be in this role for a longer period of time, until we open another location. The program is focused on immersing a manager in training in all aspects involved in running a business, and leading a team. Training takes place in store locations.

The program trains you on the necessary principles of management including:
Creating a welcoming environment for staff and customers, Placing Orders, Hiring, Scheduling, Reporting, Coaching and leading staff members and Overseeing all other Day to Day Operations.

$15.50-$16.50/hr (rate includes average tips!) then RAISE as Manager

FULL TIME POSITION!!

Open availability preferred!!

• Leadership – The ability to positively lead and develop a team while following all franchise regulations.
• Administrative – The ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.
• Organizational – The ability to maintain a clean, organized work environment both inside and outside the store.
• Customer Service – The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.

The Store Manager Training Program/Asst Manager position must complete the training to be given the opportunity to become a Store Manager. Successful completion of the program is the first step for leadership.

Note:

The SMTP Position may be continued on past the 6 month window based on the need of a Management position in our stores. You will start off learning the Barista position, as well as the Shift Leader Position. We want to make sure Store Manager candidates are well rounded in every position on the floor, and master those positions.

• On the floor barista hours typically vary from 40-45 hours, more hours may be necessary in emergencies
• Builds relationships with customers
• Nurtures a 'Family' feeling among staff members
• Provides coaching and direction for the team
• Sets goals for the barista team
• Ensures exceptional customer service, with a customer comes first attitude
• Ability to solve problems independently during high volume times
• Engages baristas in meeting performance indicators
• Develops team members leadership skills
• Welcome questions and seek opportunities to educate on our products
• Suggestively sell gift cards, complementary/additional products, and merchandise
• Manage cash drawer, following established cash handling procedures
• Serve all customer orders according to recipe and aesthetic guidelines
• Deliver products within established speed of service guidelines and identify drink upon delivery
• Operate and maintain cleanliness of all store equipment
• Optimize workflow efficiency by restocking workstations, food, supplies, and merchandise
• Maintain cleanliness of coworker and customer areas
• Demonstrate genuine appreciation to each customer

9395 Apison Pike, Ooltewah, TN