Director of Contracting and Accounts Receivable

Director of Contracting and Accounts Receivable

Location:

Hybrid – Ideal locations:
Milan, TN;
Union City, TN;
Jackson, TN

The Director of Contracting & Accounts Receivable is responsible for overseeing financial data validation (insurance verification, billing, and reimbursements) and leading the Accounts Receivable team to ensure accuracy, efficiency, and strong operational performance.

This role drives strategic initiatives as it relates to working with contracts and insurance billing to enhance workflows, improve team engagement and retention, and optimize overall revenue cycle operations. The Director assigns and prioritizes responsibilities to maintain high performance standards while developing customer service strategies aligned with organizational goals, ensuring seamless execution of business and operational objectives.

• Oversee and evaluate operational performance by monitoring key performance indicators (KPIs) and metrics to assess effectiveness and identify opportunities for improvement.
• Compile reports and provide data-driven insights to support strategic and operational decision-making.
• Assign, prioritize, and distribute tasks to ensure consistent high-level operational performance.

• Validate financial data and ensure accuracy and integrity of all Accounts Receivable processes.
• Revenue cycling and credentialing
• Provide direct supervision and leadership to the Accounts Receivable team.
• Maintain a comprehensive understanding of insurance, billing, and accounts receivable functions to support revenue cycle optimization.

• Lead process improvement initiatives to enhance efficiency, reduce costs, and increase productivity.
• Streamline operations by prioritizing tasks, optimizing resource allocation, and collaborating cross-functionally to resolve issues.
• Implement structured programs and dedicated teams to improve workflow efficiency, employee retention, and engagement.
• Manage, mentor, and develop staff, including recruitment, onboarding, training, and performance evaluations.
• Foster a positive, collaborative, and high-performance work environment.
• Drive employee engagement initiatives to strengthen team morale and retention.
• Develop and implement customer service strategies that align with organizational goals.
• Ensure seamless execution of service delivery and operational plans to optimize client satisfaction and experience.

• Establish and uphold quality control standards, conduct audits and inspections to ensure compliance and accuracy.
• Identify and mitigate quality issues proactively.
• Promote a culture of safety, compliance, and adherence to organizational policies and regulatory requirements.
• Contribute to budget planning and financial forecasting.
• Monitor expenses, identify cost-saving opportunities, and ensure optimal use of resources without compromising quality.

• Bachelor’s Degree in Business, Finance, Healthcare Administration, or a related field preferred.
• Minimum of 5 years of experience working with insurance companies, denials, revenue cycling and credentialing.
• Minimum of 5 years of progressive experience in Accounts Receivable, with a strong preference for insurance collections.
• SAP experience highly desirable, or proficiency with comparable enterprise resource planning (ERP) systems.
• Working knowledge of medical terminology.
• Strong understanding of general accounting principles and operational financial processes.
• Demonstrated ability to analyze data, interpret financial metrics, and identify process deficiencies.
• Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong mathematical aptitude with the ability to perform accurate calculations and financial analysis.
• Highly detail-oriented with exceptional organizational and time management skills.
• Proven ability to manage…