Senior Account Manager - Manufacturing

Senior Account Manager

In the role of Senior Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, client relationship and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $9 million - $14 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met.

The Senior Account Manager will lead day-to-day operations while owning key client relationships and ensuring exceptional service delivery. This role is responsible for driving operational performance, productivity, quality, and profitability while developing and leading a high-performing team. The ideal candidate is a hands-on, strategic leader who can manage complex operations, build strong client partnerships, resolve escalations, identify opportunities for continuous improvement, and translate client needs into effective operational solutions.

Strong communication, leadership, problem-solving, and relationship-management skills are essential for success.

Location:

Jackson, TN

Essential Job Functions:

• Manage and provide guidance to the service team's daily operations
• Own and maintain key client relationships and serve as the primary operational point of contact
• Build strong, long-term partnerships with clients and internal stakeholders
• Conduct regular business reviews/QBRs and communicate operational performance
• Proactively identify and resolve client concerns, escalations, and service issues
• Understand client needs and translate them into operational requirements
• Partner with clients on service improvements, process changes, and performance goals
• Monitor client satisfaction, retention, and service-level expectations
• Ability to balance client expectations with operational capabilities and profitability
• Responsible for coaching, training and developing service team members
• Oversee recruiting efforts to ensure sufficient staff levels, to include the process of interviewing, hiring, orientation, and training
• Provide guidance or manage associate performance
• Oversee scheduling, attendance, and shift meetings
• Payroll approval and processing
• Trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/

Experience:

• High School diploma or GED required; bachelor's degree preferred
• 5+ years' experience managing onsite teams
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge on training, coaching, and performance evaluation
• Experience with Lean, Kaizen, Six Sigma, A3, or continuous improvement preferred
• Knowledge of MS Office software:
  Excel, Outlook, PowerPoint, and Word
• Strong communication skills, both oral and written
• Ability to solve complex problems, including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Salary Range: $66,080.36 - $99,120.54 annually, depending on experience and geographic location.

Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.