General Manager

Overview

General Manager

Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales‑building programs.

• Customer Service
  • Models, coaches, and holds the team accountable for outstanding customer service.
  • Engage with both associates and customers to enhance interactions.
  • Conduct store walkthroughs for pricing/signing accuracy.
• Sales
  • Analyze sales and expense data to identify opportunities.
  • Communicate business objectives and performance to the team.
  • Strategically drive sales through store walkthroughs and leadership interactions.
  • Improve store consistency around key performance metrics.
  • Participate in peer group discussions to address business trends.
• Team Development
  • Provide in‑the‑moment coaching for associates.
  • Maintain performance notes and take action on performance gaps.
  • Enhance each leader's execution abilities and team development.
  • Utilize recognition and rewards to reinforce positive behaviors.
  • Motivate associates/teams to align with the company's strategy.
• Specialty Businesses
  • Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
  • Analyze sales and expenses to drive performance and improvements.
• Performance Standards
  • Support shrink and safety initiatives.
  • Consistently meet established performance standards, including sales, service, profit, productivity, and attendance.

• Prioritizes Customer:
  Focuses team efforts on meeting the needs of the external and internal (associate) customer, including the need for work‑life balance and well‑being.
• Takes Accountability:
  Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
• Produces Results:
  Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose.
• Works Collaboratively:
  Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
• Work experience:
  
  Minimum of 5 years retail leadership experience.
• Education:
  
  Bachelor’s degree or equivalent work experience.

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• Paid holidays available for eligible associates.
• For more information on benefits, visit:

USD $63,700.00 - USD $91,000.00 /Yr.