Customer-Centric Part-Time Hospital Gift Shop Associate

Job Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast‑paced, purpose‑driven environment where your role directly impacts organizational success? If you’re ready for a high‑impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family‑owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for part‑time Sales Associates who embody these qualities and are ready to help take our gift shop operations to the next level.

• Monday – Friday from 7:00 am to 8:00 pm
• Saturday and Sunday from 9:00 am to 6:00 pm
• Must have open availability and ability to work evenings and weekends

The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.

• Provide exceptional customer service to every customer who enters the gift shop, including greeting upon entry, thanking for their purchase, and inviting them to return as they exit.

• Meet store performance objectives with daily and monthly sales goals reviewed in the Daily Operations Binder and on the POS Register.
• Follow corporate and store manager directions for supporting events.
• Clock in and out according to scheduled work slot to ensure the store stays within its budgeted hours for the week.

• Ensure the store is clean and looks its best.
• Dust shelves, remove trash from the floor, clean spots, organize and display items according to corporate standards, and keep the store generally clean and tidy.
• Meet special cleanliness requirements related to infection prevention and the gift shop schedule and instructions.

• Handle cash responsibly, count down the register drawer to ensure accuracy at the start of each shift.
• During a shift change count the drawer in the presence of the outgoing and incoming employees or store manager.
• Follow company policy for accepting credit cards, payroll deduction, hospital charge account, and other payment methods.
• Notate any cash overages or shortages as per policy and notify the store manager immediately of unexplained differences greater than $10.

• Adhere to hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
• Performance is measured individually and as a team during the annual performance review, covering knowledge of store operations, schedule adherence, sales contribution, customer service, hospital policies understanding, supervisor instructions, attitude, and other performance measures.

• Maintain a knowledge of hospital contacts and understand the importance of a good relationship with the hospital.
• Show respect for and understanding of the role of volunteers in the hospital and in the gift shop.

• High School Diploma or equivalent.
• Previous experience in gift sales or a related field is preferred.

• Stand for long periods.
• Strong customer service skills with the ability to build rapport.
• Excellent phone etiquette and communication skills.
• Basic math skills for processing transactions.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Strong sales skills with the ability to upsell and cross‑sell products.
• Effective time management skills to prioritize tasks and meet deadlines.

• Primarily inside climate‑controlled buildings.

• Self‑paced, requiring the ability to work quickly and accurately in an often‑times fast‑paced, demanding work area.

• Lifting 1–10 lbs. Continuously (items sold in store).
• Lifting 11–20 lbs. Continuously (items sold in store).
• Lifting 21–35 lbs. Occasionally (items sold in store).
• Lifting 36–50 lbs. Rarely (items sold in store).
• Lifting 51–75 lbs. Rarely (items sold in store).
• Carrying 1–10 lbs. Continuously (items sold in store).
• Carrying 11–20 lbs. Continuously (items sold in store).
• Carrying 21–35 lbs. Occasionally (items sold in store).
• Standing Continuously.
• Walking Rarely.
• Sitting Occasionally.
• Pushing Continuously.
• Bending Continuously.
• Squatting Continuously.
• Kneeling Rarely.
• Crawling Occasionally.
• Climbing Continuously.
• Reaching Continuously.
• Grasping Continuously.
• Fine manipulation Continuously (items sold in store).