Wireless Store Lead - Sales Expert

Overview

We are hiring a high-energy, results-driven Wireless Store Lead to drive sales performance, coach and develop sales associates, and deliver an outstanding customer experience. Success in this role requires a proactive approach to customer engagement, connecting with customers who are not actively shopping for wireless and turning those interactions into sales opportunities. Top performers thrive on competition, accountability, and exceeding goals, with uncapped earning potential and fast-track growth opportunities.

• Meet and exceed personal sales goals and KPIs
• Train, coach, and mentor new and existing sales associates
• Deliver onboarding, role-plays, and ongoing on-the-job development
• Conduct one-on-one coaching sessions
• Resolve escalated customer issues while following carrier and program guidelines
• Independently manage shift responsibilities and make floor-level decisions
• Travel between store locations if required

• Meet and exceed personal sales goals and KPIs
• Train, coach, and mentor new and existing sales associates
• Deliver onboarding, role-plays, and ongoing on-the-job development
• Conduct one-on-one coaching sessions
• Resolve escalated customer issues while following carrier and program guidelines
• Independently manage shift responsibilities and make floor-level decisions
• Travel between store locations if required

• Self-motivated, goal-oriented sales professional
• Strong communication and interpersonal skills
• Positive, energetic leader who motivates others
• Reliable, punctual, and accountable
• Quick learner who masters products and systems
• Flexible with retail schedules including evenings and weekends
• Able to work independently and take initiative

• Wireless retail experience
• Proven retail or B2C sales success
• Experience training, coaching, or leading a small team

• Ability to stand or walk for extended periods and lift up to 20 lbs
• Valid driver’s license and reliable transportation
• Willingness to travel within the district as needed
• Background check where applicable
• Must be 18 years or older

• Medical, dental, and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program
• Other employee discounts and incentives

Acosta Group is an Equal Opportunity Employer. Qualified applicants with arrest and conviction records may be considered in accordance with applicable laws. E-Verify Employer. Compensation may vary by location and qualifications.