Physical Measurements Support Engineer

Physical Measurements Support Engineer – North Carolina – South Carolina – Tennessee

Salary: $94,000 - $96,500 per year

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Shimadzu’s outstanding reputation and commitment to "Excellence in Science" drive our mission and growth.

• Our Culture: A work environment that values diversity, inclusion & belonging
• Competitive Compensation: Day 1 Benefits & Competitive Salary
• Retirement Benefits: Matching 401(K) & Profit‑Sharing Program
• Professional Growth: Clear pathways for Career, Leadership and Personal Development
• Health Benefits: Flexible Spending/Health Savings Accounts
• Work‑Life Balance: Generous & Front‑Loaded Paid Time Off Plan
• Education: Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre‑paid and critical care buy‑up insurance benefits, generous company‑paid life insurance & short‑term disability programs
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost‑of‑Living Adjustment (COLA)

Shimadzu Scientific Instruments is seeking a Physical Measurements Support Engineer to serve as a key technical resource supporting our Physical Measurements Product line. In this role, you will deliver both pre‑ and post‑sales support, including hands‑on instrument demonstrations, customer installations, application training, troubleshooting, and preventive maintenance for assigned product lines. You’ll partner closely with regional sales and service teams to ensure customer success through a collaborative, solutions‑focused approach.

• Conduct technical demonstrations, installations, and customer trainings on hardware/software
• Provide first‑line customer support and issue resolution
• Maintain and manage regional demonstration inventory
• Collaborate with sales and service teams in a team‑selling model
• Support product line and regional leadership on various technical initiatives
• Regular travel within the region, including overnight stays and air travel

• Bachelor’s degree in a physical science, material science, chemistry, mechanical engineering, or related field
• At least 2 years of experience in field support of physical measurement instrumentation; UTM, Hardness testers, thermal analyzer, Particle size analyzers, X‑Ray, NDI CT scanner, or similar products
• Experience in training, application support, and physical measurement instrumentation such as testing machines, or similar products
• Excellent communication and customer relations skills
• Ability to travel within the assigned territory, including overnight stays as needed; and outside the local region for coverage and operational support
• Ability to troubleshoot complex instrumentation issues and provide effective solutions

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

This full‑time, exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state‑mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short‑term disability…