Dealer Consultant - MEMPHIS

Career Opportunities:
Dealer Consultant - MEMPHIS (9150)

Ford Direct is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a field-based position and target candidates must CURRENTLY reside in the MEMPHIS, TN area.

The Dealer Consultant (DC) is a field-based position and is the single point of contact for the Ford and Lincoln Dealers for Ford Direct’s suite of dealer products and services.

The primary role of the DC is to consult our Ford and Lincoln Dealers on all aspects of the digital landscape and ensure they are aware of and optimizing Ford Direct’s products and services, driving the success of their digital footprint.

The Dealer Consultant provides digital product and services coaching and customer support to an assigned group of Ford and Lincoln Dealers via in‑person dealer visits, targeted marketing, and regional meetings. The ideal candidate will have a proven track record of exceeding sales goals, managing financials and territory management in a B2B environment and knowledge of dealership operations (New/Used Sales, Service and Parts, Dealership workflows).

• Consult Dealers on product offering, utilization, and performance via in‑person dealer visits and targeted marketing.
• Act as the single point of contact for assigned Dealers, successfully managing, and resolving Dealer concerns.
• Assess and analyze Dealer digital market strategies, tactics, and performance in preparation for Dealer consultation.
• Utilize consultative selling practices to achieve product penetration and revenue goals.
• Provide post‑sales support and build strong relationships with Dealers and FMC Team members to reach Dealer SAT goals.
• Provide coaching to dealership team members to improve performance and utilization of Ford Direct’s products and services.
• Gather Dealer perspective for product use‑case/value and recommend product and process enhancements to internal teams.
• Work with internal teams to execute Ford Direct product launches and/or initiatives, collaborating with vendors as needed.
• Manage financials for assigned territory including revenue goals, actuals, profitability, and handling dealer billing inquiries.
• Maintain knowledge and insight of product, industry market conditions, partners, and competitors.
• Participate in knowledge share and training activities.

% Travel Required (Approximate): Extensive

• Digital marketing (5+ years).
• Experience working with automotive retail team members (5+ years).
• Direct solution selling experience (5+ years) preferably to automotive dealers.
• Experience with CRM systems and recording sales activity.
• Financial management experience (i.e., revenue goals, actuals, and profitability).

• Proactively problem‑solve and multitask while maintaining composure and attention to detail.
• Follow‑through mindset to uphold a ‘close the loop’ culture.
• A positive approach to serving customers and providing exceptional customer service.
• Ability to demonstrate good judgment, high ethics, and project a professional image.
• Ability to work independently and as a collaborative team member with a positive ‘can do’ attitude.
• The drive to identify and seize opportunities for continuous improvement as business needs change.
• Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline‑driven environment.
• Exceptional interpersonal and business communication skills (written, verbal, listening).
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).

Education:

Bachelor’s degree in Marketing, Technology, or equivalent combination of work experience and education

Benefits and Pay:
Target Base Salary Range is $85K-$110K. Actual compensation may vary due to factors such as experience and skill set. Benefits include medical, dental, vision, and ancillary benefits like pet insurance and legal services, and Summer ½ Days on Fridays. We offer 401(k) retirement plan with an employer match; a myriad of rewards and recognition programs; generous holidays and paid time off, including paid time off between Christmas and New Year’s Day and paid time off to volunteer and serve your community.

Employees are also able to participate in our Diversity & Inclusion council and Women of Ford Direct resource groups and a variety of teambuilding and employee events.

Ford Direct is unable to provide visa sponsorship for this position. Only candidates permanently authorized to work in the United States will be considered.