Field Service Technician – Construction Equipment

Position: Field Service Technician – Construction Equipment

Location: Jackson, TN

Job : 2717

# of Openings: 1

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel‑powered construction equipment. This is a skilled field service mechanic position working largely independently from a company‑provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager and serves customers typically located throughout the region.

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals; be proficient in the use of test equipment.
• Provide advanced troubleshooting and high‑quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value.
• Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems; act as primary support contact and communicate with customers to provide an exceptional experience.
• Able to travel in an assigned region, work overtime, weekends, and/or holidays, sometimes with short notice; overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
• Have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends, and on‑call hours as required, and must be able to work independently in remote locations.
• May work in an environment where hazards are present.
• Require frequent hand use for typing, operating the phone, handling materials, and other job‑related tasks.
• Other duties as assigned.

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred; high school diploma required.
• Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience but strong engine experience will be considered.

• Demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Show sense of urgency, self‑initiative, and personal drive to be successful.

• Various medical plan options, including a no‑cost option.
• Vision and dental insurance.
• Employer‑paid short‑term and long‑term disability insurance.
• Employer‑paid basic life insurance.
• 401k matching.
• Profit sharing.
• Eight paid holidays annually.
• Initially up to 15 days of Paid Time Off annually, with increases after five years of service.
• Employee Assistance Program (EAP).

• Competitive pay.
• Exposure to world‑class CAT training and development.
• Tuition reimbursement.
• Tool purchase assistance at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company incentive bonus program.
• Paid Veteran holiday annually to all service members.
• Training and development programs.
• Work uniforms and professional cleaning services.
• Financial wellness programs.

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer:
Minorities/Women/Veterans/Disabled.