Field Service Technician - Construction Equipment

Field Service Technician - Construction Equipment

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and be proficient in the use of test equipment.
• Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value.
• Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems; act as technical expert and primary support contact, communicating with customers to provide an exceptional customer experience.
• Travel within an assigned region and work overtime, weekends, and/or holidays, sometimes with short notice; overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver's license and current DOT medical card required for operating service trucks and for towing.
• Have a basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
• Work flexible schedules, including nights, weekends and on-call hours as required, and work independently in remote locations.
• Work in an environment where hazards are present.
• Use frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Perform other duties as assigned.

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.

• Demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Show a sense of urgency and self-initiative, and the personal drive to be successful.
• Excellent communication skills.

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer:
Minorities/Women/Veterans/Disabled.