Permit Technician

SUMMARY:

Provides customer service for permit applicants; explains procedures, tracks and processes Fire and Electrical permits and permit related technical documents; performs a variety of technical and administrative support functions, including cash handling.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Provides information and customer service to builders, design professionals, and others having business with the County; answers questions as first point of contact for customers; responds to requests for information within scope of authority and expertise.
• Provides information on procedures, permits and licensing requirements; refers technical questions to appropriate department staff.
• Issues Fire and Electrical permits, operational fire permits and others; logs all required permit and inspection information in county database systems. Assists the public with understanding inspection reports and explains violations. Ensures accurate payments for inspections and permits issues refunds when appropriate.
• Maintains records, including permit files and special programs; develops reports as directed.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
• Takes payments for permits and related fees using county software systems, creates and maintains daily financial reports and submits to appropriate county departments.
• Assists permit applicants with applications and county software systems.

• High School Diploma or GED equivalent
• 1-3 years of clerical, technical, administrative support, and computer experience; OR equivalent combination of education, training, and experience.

• International Code Council (ICC) Permit Technician certification is required within 1 year of hire; depending on the needs of the County, incumbent may be required to obtain additional technical certifications.

• County policies and procedures.
• Application permitting processes and procedures.
• Methods, procedures, and techniques for evaluating technical compliance.
• Records management and customer service principles, protocols, and standards.
• Standard and specialized computer software applications

• Interpreting and explaining permitting rules and regulations, policies and procedures.
• Making arithmetic calculations quickly and accurately.
• Maintaining accurate and interrelated technical records.
• Establishing and maintaining cooperative working relationships with co-workers.
• Responding to public inquiries and providing information on departmental services, programs, policies, and procedures.
• Providing effective customer service, resolving conflicts, and dealing tactfully and courteously with the public.
• Communicating effectively verbally and in writing.
• Ability to learn and utilize specialized permitting software, which may include GIS.

• Work is performed in a standard office environment.