Sales & Operations Coordinator

Join RMC
- Elevate Destination Experiences, Expand Your Horizon

Location: On-site in location - not remote
- Jackson Hole, WY

Reports to: General Manager

About RMC:

At RMC, we transform ordinary events into extraordinary experiences. As a premier Destination Management Company (DMC), we pride ourselves on delivering exceptional services across diverse destinations. We are a proud Fortune 5000 company as well as gold winner of the global Stevie Award for Great Employers. Our commitment to innovation, excellence, and client satisfaction sets us apart.

Overview:

Are you passionate about event planning, client experience, and operational excellence in the dynamic world of destination management? We are seeking an enthusiastic and detail-oriented professional to join our team as a Sales & Operations Coordinator. This role offers a unique opportunity to gain practical experience in both sales and operations within RMC, providing a pathway for career progression in the destination management industry.

• General Office Duties: Assist both Sales and Operations teams with day-to-day tasks, including ordering supplies, managing maintenance requests, and scheduling.
• Event Assistance: Support events by assisting on-site as needed, ensuring smooth execution and client satisfaction.
• Mail and Errands: Handle mail distribution and perform office-related errands as directed.
• Timecard Approval: Approve timecards for the event staff.
• Site Tours: Assist Sales and Operations Managers with site tours and preparation, ensuring all details are managed effectively.
• Billing Support: Aid Operations Managers with final billing processes and gathering final invoices from vendors.
• Check Requests: Manage check requests and billing for programs as directed.
• Coordination: Work closely with Sales and Operations Managers during turnover, assisting with program elements that need contracts, re-confirming holds, and managing guarantees.
• Relationship Management: Foster strong relationships with clients and vendors, ensuring satisfaction and successful collaborations.
• Communication: Assist in developing and maintaining effective communication with all stakeholders, providing support where needed.

Essential

Qualifications:

• Bachelor’s degree from an accredited college or university in General Studies, Management, Hospitality, or a related field. Equivalent combinations of education and experience will be considered.
• A minimum of one to three years of hospitality or general administration experience. Previous experience in the DMC industry is preferred.

• Strong analytical, organizational, and problem-solving skills.
• Detail-oriented with excellent time management abilities.
• Effective oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and various web-based applications.
• Ability to type 40-60 words per minute.
• Valid driver’s license and reliable transportation.

• Initiative and Problem-Solving: Ability to proactively address and resolve issues.
• Communication: Clear and professional communicator, adept at negotiation and relationship management.
• Technical Proficiency: Advanced computer skills, including the use of smartphones and cloud-based systems.
• Creativity and Innovation: Ability to think creatively and suggest improvements to streamline processes.

• Ability to perform physical activities such as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, and lifting up to 25 pounds unaided.
• Ability to stoop, bend, and climb stairs and ladders as required.
• Capacity to view a computer screen for extended periods, sit and stand for extended periods of time.
• Effective verbal and written communication and active listening skills.

At RMC, we foster a culture of innovation, excellence, and professional growth. We offer competitive benefits and compensation packages, along with a dynamic work environment that encourages creativity and collaboration.

Note:

This job description is not exhaustive; additional duties may be assigned to meet the evolving needs of our organization.