Front Desk Worker - Jackson Hole Center-USFS

Job Description

The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answer phone calls and emails and deliver messages as needed
• Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicate closely with all departments to ensure a seamless guest experience
• May be assigned to drive shuttle vans as needed (valid Driver’s License required for this assignment)

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail