Mountain Sports School Sales Manager Job Jackson area,Wyoming USA,Customer Service/HelpDesk

Job Details

Job Location:

Jackson
- Jackson, WY 83001 Position Type:
Seasonal Education Level: 4 Year Degree Travel Percentage:
None Job Shift: Day Job Category:
Sales

Job Type: Seasonal, with the possibility of becoming dual-seasonal if desired

Schedule:

Full time preferable, part time considered;
Hours of MSS Operations are 9:00am-6:30pm Monday
- Saturday and 9am-4pm on Sundays; generally the shift will start about 30 minutes before opening and end around mid-afternoon (4pm ish)

Rate: $24 - 26 per hour; opportunity for bonus depending on financial performance of MSS

Direct Report:
Tom Brennan, Director, Mountain Sports School

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.

Job Description

The Mountain Sports School Sales Manager will oversee key aspects of MSS business operations, including, but not limited to: sales, office procedures, customer service, staff scheduling, employee training on point of sale systems, fulfillment of transactions, assistance in product development, assistance to the ticketing supervisors/agents, overseeing the Central Reservations program and coordination with group reservations.

Essential Duties and Responsibilities

Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers, sales staff and MSS Instructors

Oversee customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence of the email and Mtnos inquiry correspondence

Oversee the scheduling of MSS Sales staff

Oversee the employee training on sales and point of sale systems’ standard operating procedures as directed by the MSS Director

Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems, to be invoiced by by the Accounting department

Coordinate sales and accounting with both group and ‘unique’ reservations
- Coombs, Local Schools, Ski Clubs, Central Reservations etc.

Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow King’s (2) different Sales departments

Assist MSS Director / Manager in weekly payroll approval and auditing

Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue

Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution

Qualifications

Minimum Qualifications:

21 years of age or older
Sales management experience
Bachelor Degree preferred
General knowledge of the ski industry highly preferred
Successful completion of a background check
Must be available to work holidays and weekends
Must be fluent in all aspects of the English language (spoken and written)
Fluency in the Spanish language is highly valued but not required
Must have excellent guest service and communication skills
Must work well in a team
Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
Firm knowledge of word processing, spreadsheet and browser applications

Employee Benefits:

Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
Reciprocal ski benefits and over 40 resorts across the US
Online Pro Deals
Discounted tickets for family and friends

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