Rez Tech

Position Summary

Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains. Our ideal candidates excel in a team environment, are self-motivated and are passionate about providing impeccable customer service.

The Reservation Technician is the first point of contact for many of our guests and is a critical component of the Black Tie experience. The Reservation Technician is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, processing billing, updating databases, scheduling swap-outs, monitoring inventory levels and clearly communicating with shift managers and delivery technicians.

Attention to detail is a must. Reservation Technicians are also trained to provide a personalized and custom fitting for guests at our walk-in locations. As a representative of Black Tie Ski Rentals, your delivery of excellent customer service must be top notch and a friendly demeanor and disposition is required.

We provide an upbeat, fun, and collaborative environment. If you are hoping to be a part of a growing business where you are able to strengthen your communication and customer service skills alongside a committed team, then this is the opportunity for you!

• Provide clear communication to guests about Black Tie services and equipment.
• Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns.
• Collect and input customer information accurately and efficiently.
• Become proficient with Black Tie software (BTR) and update inventory and customer database as needed.
• Import and process online reservations, including credit card payments.
• In cooperation with Manager on Duty and Shift Leaders, schedule fittings and monitor deliveries.
• Generate Tour Operator and group reservations.
• Conduct regular billing and Tour Operator billing.
• Generate monthly commission reports.
• Perform entries with high level of accuracy.
• Communicate effectively with the Owner, Manager on Duty, Shift Leaders and Ski Technicians.
• Help maintain cleanliness and organization at all Black Tie locations.
• Act as a respectful and professional representative of Black Tie within the community.
• Be proactive and take ownership of situations while anticipating and responding to guest needs and requests.
• Have a team-player, self-starting mentality and promote these shared values along-side your fellow employees.
• Select appropriate equipment and conduct fittings at our walk-in location.
• Maintain up-to-date product knowledge on equipment.
• Support collection of positive Google Reviews.
• Additional duties/special projects as needed.

• Ability to multitask and work in a fast-paced environment.
• Able to lift up to 50 lbs.
• Ability to communicate clearly in the English language.
• Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season.
• Maintain up-to-date product knowledge on equipment.
• Ski/Snowboard equipment experience is preferred, but not required.

• Hourly rate plus tips and bonus structure. Varies by location.
• Pay Frequency:
  Biweekly

• Ski pass for full time employees
• Employee discount and pro deals on equipment
• Flexible schedule
• Opportunity to ski/ride most days of the week