Patient Admissions Coordinator

Job Details

Job Location:

Jackson, WY 83001

Position Type:
Full Time Education Level: High School Salary Range: $22.68 - $27.00 Hourly Job Category:
Non-Clinical

Embraces the vision of Patient Financial Services: "To provide highly regarded and desirable Patient Financial Services that are caring, honorable, and innovative." Under the direction of the Patient Financial Services Supervisor, the Patient Admissions Coordinator maintains proficient emergency registration as well as various inpatient and outpatient registration. Engages in efficient processing of assigned tasks and projects while providing an exceptional level of customer service for all hospital customers.

Provides multiple patient financial services in the form of: timely and accurate patient registrations, existing patient system demographic, insurance data updates, basic payment collections, and engagement in quality assurance and process accuracy.

• Registers patients in a timely and effective manner, while maintaining a high level of attention to detail with data entry. Audits visits for completeness. Ensures that paperwork and documentation are collected when appropriate; i.e. , insurance, consent, physician order, name change information, advance directives, etc.
• Identifies compliance of orders, including CPT and ICD-10 codes, along with other requirements per policy. If an order is identified as incomplete, contacts the physician's office to obtain the necessary information.
• Protects and ensures the confidentiality of patient information, especially when delivering paperwork to the appropriate department.
• Follows federal, state, and any other legal guidelines such as EMTALA or HIPAA with regards to job functions.
• Coordinates with internal departments such as Utilization Review for the appropriate status of patients as well as collecting any legally required documentation.

• Meets the needs of all customers to enhance communication, way-finding, and access to available services n's Health and affiliated facilities.
• Able to field questions and/or issues to the appropriate person or department. Communicates effectively, and presents a confident and friendly demeanor with all customers internally and externally.
• Performs duties according to the Scope of Service for Patient Access.
• Continuously contributes to an extraordinary patient and customer experience throughout St. John's Health.
• Comfortable providing registration service for patients in pain, distress, or a traumatic situations; whether it be at the main emergency entrance of bedside.

• Collect patient financial obligations such as copays or estimated liability at time of discharge/check out.
• Applies collected amounts to the appropriate patient account, ensures cash is given to the appropriate staff member for bank deposit, and delivers receipts to the Cash Posting Team for reconciliation.
• Connects the patient with Financial Navigation for more complex financial discussions.
• Collect appropriate forms and patient signatures in relation to financial obligations, i.e. Patient Responsibility Waiver, Important Message from Medicare/TRICARE, etc...

• Represents, facilitates, and elevates team success within Patient Financial Services, and St. John's Health as a whole.
• Assists Supervisor or Manager with various special projects as needed.
• Collaborates with other departments such as Utilization Review, Case Management, Nursing Units, Patient Assistance, etc., as needed, when additional information from the patient is necessary.
• Is clocked in and ready to take patients or carry out job responsibilities right at the start of shift. General expectation is to be clocking in 5 minutes prior to shift.

• Autonomously applies sound judgment to solve operational problems, appropriately following up with team members and leadership to address. Participates in the launch, development, implementation, and control of improvement projects.
• Adheres to and practices in St. John's Health Corporate Compliance Program, and participates in Performance Improvement activities.
• Seeks and implements improvement projects directly related to patient admission functions.

• Support and backup the general switchboard function for St. John's Health. Call inbound to the hospital general line should be handled in a professional and courteous manner and connected promptly with requested connection.
• Respond…