Part-Time Overnight Guest Service Agent

Description

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

As a Night Auditor, you will be responsible for ensuring the accuracy and efficiency of financial transactions, including posting and balancing charges and settlements, during the night shift. You will work closely with the front desk and restaurant teams to maintain accurate records, resolve discrepancies, and prepare for the next day's operations. Your attention to detail and organizational skills will be essential in maintaining the hotel's financial integrity.

REPORTS TO

The Front Office Manger/Guest Services Manager

DIRECT REPORTS

None

KEY RELATIONSHIPS

Internal: All hotel employees; hotel leadership

External: Hotel guests, restaurant guests (where applicable), vendors and suppliers

ESSENTIAL QUALIFICATIONS

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.

ESSENTIAL JOB FUNCTIONS

• Run audit reports/journals from the front office system, Point of Service and the computer
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Comply with attendance rules and be available to work on a regular basis.
• Post and balance all room and restaurant charges, including adjustments and settlements.
• Verify and reconcile all financial transactions, including cash, credit card, and check transactions
• Maintain accurate and up-to-date records of all financial transactions, including accounts payable and accounts receivable
• Identify and resolve discrepancies in a timely and efficient manner
• Assist in preparing for the next day's operations by resetting systems and maintaining accurate records
• Collaborate with the front desk and restaurant teams to ensure seamless operations
• Maintain a high level of customer service by providing prompt and accurate responses to guest inquiries
• Follow safety and emergency guidelines, policies and procedures
• Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc.
  
  to guest
• Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to.
• Remain calm and alert, and resolve guest complaints within guidelines. Protect…