Bell Person - Cloudveil

ABOUT US

Crystal Creek Hospitality a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see everyday as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

• We Engage and We Listen
• We Care and We Own
• We Provide and We Ensure
• We Appreciate and We have Fun

As a Bell/Valet Attendant, you are responsible for participating in all aspects of the guest arrival/departure experience and providing excellent customer service. You must maintain high standards in all aspects of internal and external service while embracing the Marriott Brand service culture. You will work closely with the guest experience, concierge, and front desk team. You must ensure you maximize the guest experience by achieving all Marriott & AAA service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.

• Prioritize and accurately complete essential functions, including but not limited to:
  • Greeting, escorting, and introducing arriving guests to front office team.
  • Efficiently retrieving luggage from arrival vehicle, delivering luggage and safely valeting vehicle in garage.
  • Proactively retrieving guest luggage from valeted vehicles in garage and assisting departing guests with luggage into vehicle.
  • Timely tracking incoming/departing packages.
  • Accurately tracking valeted vehicles description, vehicle/key location, and room associated with vehicle.
• Ensure all brand and service standards are met and adhered to. Remain calm and alert, resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model.
• Greets guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours, special VIP programming, events, etc.
• Complete all assigned checklist and shift reports accurately.
• Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Maintain the cleanliness of front drive, garage and surrounding areas.
• Retrieve mail, packages and other special request items for guests as requested.
• Be educated and familiar with local and area recreational, dining, and cultural activities and attractions to provide approved recommendations to guests.
• Be aligned with the culture, values, goals and human resource programs of the Marriott Brand.
• Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture.
• Be proficient in using package tracking system and other pertinent software as assigned (MGS & GXP).
• Stock, maintain, and clean lobby and guest room pantries.
• Follow all best practices, policies and procedures for the guest experience team.
• Maintain a clean, neat and organized workstation and lobby area.
• Follow safety and emergency guidelines, policies, and procedures.
• Maintain tip tracking in time clock without error.
• Complete miscellaneous tasks as assigned, assist in other departments when needed.

• Minimum of one-year in guest facing role, preferably in full‑service resort.
• Valid driver's license active 2 years and clean driving record.
• Strong background of customer service experience.
• Process excellent verbal and written communication.
• Proven track record in resolving guest problems and expediting solution.
• Understand daily hotel operations.
• Must read, write and speak the English language…