Resort Manager

Responsibilities

• Oversee day-to-day resort operations across all departments.
• Lead, coach, and develop department managers and team members.
• Ensure exceptional guest service standards are maintained throughout the property.
• Monitor operational efficiency and implement improvements when needed.
• Conduct regular property walks to ensure cleanliness, safety, and presentation standards.
• Support opening, closing, and seasonal operational transitions as needed.
• Address guest concerns and resolve escalated service issues promptly and professionally.
• Ensure guest feedback is reviewed and acted upon to improve service quality.
• Promote a culture of hospitality, responsiveness, and proactive service recovery.
• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, productivity, and operational expenses.
• Analyze financial reports and identify opportunities to improve profitability.
• Support revenue-driving initiatives and cost-control strategies.
• Foster a positive, inclusive, and high‑performing workplace culture.
• Ensure compliance with company policies, procedures, and employment practices.
• Participate in recruitment, onboarding, training, and performance management.
• Ensure compliance with all federal, state, and local regulations.
• Maintain workplace safety standards and emergency procedures.
• Partner with Human Resources and department leaders on workplace investigations and corrective actions when necessary.
• Assist in achieving annual operational and financial goals.
• Collaborate with executive leadership to enhance resort performance and guest satisfaction.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 5–7 years of hospitality leadership experience, preferably with Marriott in a resort or luxury hotel environment.
• Strong leadership, communication, and problem‑solving skills.
• Experience managing multiple operational departments.
• Knowledge of budgeting, labor management, and financial reporting.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Proficiency in hotel property management systems and Microsoft Office programs.