Food and Beverage Manager

Description

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

The Food and Beverage Manager oversees the hiring, operations and daily logistics of all F&B operations. They oversee scheduling employees, managing guest feedback and ensure the restaurant and bar staff are supported and have sufficient inventory to provide remarkable guest experiences. The Food and Beverage Manager is involved in the marketing and promotional advertising of the restaurant and bar to increase guest visits and profitability.

It is the responsibility of the Food and Beverage Manager to keep up with liquor licensing and to ensure that staff are following local regulations.

The Food and Beverage Manager will assist in creating a culture that is welcoming, classic, and upscale yet comfortable. They will produce meaningful connections with all guests and create an intimate social experience with a relaxed approach.

F&B Director

Front of House restaurant staff

Internal:
All hotel employees;
Restaurant Chef; hotel leadership

External:
Hotel and restaurant guests, vendors and suppliers; and local government officials

• Recruit, interview, hire, and train new restaurant and bar staff.
• Manage guest feedback.
• Advertise the daily, weekly, and monthly promotions of the restaurant and bar.
• Ensure staff are following all food/drink control and safety regulations.
• Create employee schedules based on forecasted guest numbers.
• Track and document inventory, ensure appropriate levels of product are on-site at all times.
• Manage staff performance including completing coaching sessions with employees when needed.
• Responsible for all departmental communications and meetings including:
• Daily pre-shift stand ups
• Monthly all staff meetings
• Dissemination of pertinent information from weekly leadership meetings to all F&B staff
• End of shift reports and emails
• Scheduling and staff messaging system use and management
• Develop a continuous improvement plan.
• Confirm that all new bartenders are TIPS certified.
• Creation and planning of menu’s.
• Collaborate with dept. heads on events, marketing, etc.
• Onboarding paperwork (application, background check, etc.) is complete and accurate for new hires in the Bar.
• Monitoring the adherence by employees to the policies and procedures of the hotel.
• Educates on contents of the employee handbook during onboarding.
• Administers training programs to assist employees to comply with general hotel and restaurant policies.
• Ensures compliance with employment-related regulatory requirements.
• Initiates and maintains effective communication within department, and between all other departments and staff at property.
• Watches for safety hazards and rectify effectively.
• Participates in all projects, programs, and assignments to ensure that hotel and restaurant guidelines and procedures are being followed.
• Develops a positive rapport with all stakeholders.
• Is aligned with the culture, values, goals, and human resource programs of the hotel and Crystal Creek Hospitality.
• Always maintains a professional appearance and attitude.

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee…