Manager In Training - Mountain Modern

ABOUT US

Crystal Creek Hospitality(CCH) is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We Have Fun

As the Manager in Training, you are responsible for being an engaged and motivated learner and providing remarkable experiences for our guests. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will be responsible for engaging and learning from department heads in Guest Services, Front Desk, Housekeeping, Sales & Marketing, Accounting/HR, Food & Beverage, and Engineering.

You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives. The department objectives will be outlined to you as part of the MIT training program.

Hotel Manager and Department Managers

Internal:

• Hotel Manager
• Director of Engineering
• Housekeeping Management
• Sales & Marketing
• Director of Rooms
• Guest Service Mangers
• Human Resources
• Bell Valet
• and Concierge

External:

• Hotel Guests
• Vendors

• Must have minimum of two-years hotel experience and/or an associate or bachelor's degree in hospitality
• Must read, write and speak the English language effectively. Possess basic math skills.
• Strong background of guest service experience
• Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results
• Understand daily hotel operations
• Flexible schedule during high business volumes including weekends, evenings, and holidays
• Ability to effectively manage internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Working knowledge of equipment and procedures involved in a hotel room's operation
• Maintains a close working relationship with team members and department heads from all areas of hotel operations
• Ability to serve effectively with Senior Hotel Leadership in emergency situations