Front Desk, Hospitality ​/ Hotel ​/ Catering

The Rockwell Inn is a family-owned independent property at downtown Jackson, Wyoming. We have 91 rooms total and we operate all year around.

We are looking for a guest-service oriented, professional, attention-to-detail and positive team player to be a part of our front desk team.

Job Summary:

Qualified applicants for this position should be able to handle front desk tasks, take care of guests, keep efficient and effective communication within Front Desk team and all departments when involved. This position covers multiple responsibilities, including Front Desk, Concierge, Reservations and Bell services, when needed. We are a service-oriented property and we do wear different hats during daily operations. Ideal applicants are expected to be professional at work, able to work individually with high performance and work well with coworkers.

Core Responsibilities:

• Greeting guests upon their arrival with hospitable demeanor, and creating a professional environment around the reception area

• Answering and directing phones calls, email inquiries to provide hotel availability and room rates, to take and modify room reservations, and to offer property amenity details, local area activity information

• Operating Property Management System to assist with guests’ needs and maintain smooth communications and operations for all departments throughout the day

• Keeping efficient and proactive communication between all departments and Front Desk team to maintain the effectiveness of the operation

• Registering guests in PMS, collecting contact details, vehicle information and verifying dates of their stay, and retrieve necessary identification documents and form of payment upon arrival

• Performing all check-in procedures and informing guests property information and amenities, providing local area information and dining recommendations

• Posting charges and transactions correctly to guest accounts

• Having the ability to handle guest complaints and understanding when and how to direct the guest to receive assistance from managers

• Making notes on reservations and logging up issues for the team, managers and other departments

• Managing and accommodating online reservations and processing charges according to hotel policies

• Managing and accommodating guest communications and special requests with third party distribution channels

• Interacting with other hotel staff in a professional manner, assisting in other departments as necessary

• Contributing to a friendly, professional and safe work environment

• Collaborating with outside vendors, hotel partners to optimize guest experiences and resolve issues promptly

• Knowledge and understanding of how each Front Desk shift operates and completion of the daily shift checklist

• Operating company vehicles responsibly to Jackson Hole Airport and Jackson Hole Mountain Resort for hotel guests

• Understanding and maintaining company dress code policy and grooming standards

• Understanding and maintaining the standards, values, goals and policies of the property

• Ensuring the safety of the guests and the property by understanding emergency protocols

• Maintaining a clean and organized front desk area and workspace

• Performing other duties as assigned to, including cross-training in other positions

Qualifications and Requirements:

• Must have the awareness and ability to professionally represent the hotel

• Must have the awareness and ability to passionately deal with the public

• Must have the ability to work quickly in a fast-paced environment

• Ability to multitask on your own and work well with the whole team

• Excellent interpersonal and communication skills, prioritization and time management and written skills

• Must have a valid driver license with clean 3-year driving record

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Possessing good knowledge of accounting procedures and cash-handling procedures

• Accountability, integrity and reliable work habits

• Work experience as a Hotel Front Desk Agent, Receptionist is a plus

• Degree in hotel management is a plus

• We want genuine, hard-working people on our team..... If this describes you, we would like you to be part of our award-winning team

Job Type

Full-time, 40h/week, overtime when needed

Salary

From $17.50 per hour, depends on job experience and performance

Benefits

• Discounted in-town and on-property housing is available

• IRA Retirement savings program

• Employee discount for hotel rooms

• Complimentary concierge activities

• PTO after one year

• Discounted and transferable ski pass

• Free town bus to and from work

Supplemental pay types:

• front desk bonus pay program

• tips + commissions