Dining Room Host

HOST at the WILD SAGE RESTAURANT About the Position

The PT PM Host is the first and last impression of our dining room—setting the tone for a refined, warm, and well‑paced guest experience. This role blends gracious hospitality, precise pacing, and proactive communication to support a seamless evening service. You’ll welcome guests, manage reservations and walk‑ins, coordinate table turns with the floor team, and ensure every arrival feels anticipated.

As the evening host of a fine‑dining room, you bring poise, polish, and a guest‑centric mindset consistent with 5‑star standards. You create a calm, conversational arrival experience while keeping the room flowing. You communicate clearly, handle pressure with composure, and collaborate closely with servers, the bar, and the kitchen. Familiarity with reservation platforms (e.g., Open Table) and service etiquette is strongly preferred.

• Guest Greeting & Farewell:
  Offer a sincere, personalized welcome and warm send‑off; open doors, manage coats, and guide guests with confident table‑side demeanor.
• Reservations & Pacing:
  Oversee the book, waitlist, and arrival cadence; adjust pacing to protect service standards and kitchen flow.
• Seating Strategy:
  Assign tables thoughtfully (VIPs, anniversaries, ADA access, stroller/quiet‑table needs) and communicate preferences to the floor.
• Phone, Email & Walk‑In Management:
  Answer calls promptly, confirm details, and provide accurate wait quotes and directions; capture guest notes and allergies.
• Pre‑Shift Coordination:
  Review cover counts, VIPs, large parties, allergies, and special occasions; brief servers, bar, and management.
• Service Flow Support:
  Time arrivals with order fire capacity; coordinate with servers and expo to avoid seatings spikes.
• Guest Recovery Support:
  Escalate concerns to a manager quickly; follow up to ensure resolution and a gracious close.
• Standards & Ambience:
  Maintain a pristine host stand, menus, and entryway; monitor lighting, music, and door presence.
• Accessibility & Special Requests:
  Anticipate accommodations; communicate proactively with the team to deliver on specific needs.
• Data & Notes:
  Capture guest preferences, celebrations, and key learnings for future visits; tag VIPs and regulars.
• End‑of‑Night Tasks:
  Reconcile the book, update notes, tidy the entry, organize menus, and prepare for the next service.

• Previous fine‑dining or luxury hospitality experience preferred.
• Natural warmth with a professional, polished presence.
• Excellent communication and interpersonal skills; clear phone etiquette.
• Strong multitasking and time management in a fast‑paced, high‑touch environment.
• Impeccable attention to detail and calm under pressure.
• Proficiency with reservation systems (e.g., Open Table) and basic POS familiarity preferred.
• Availability for evening, weekend, and holiday shifts (part‑time).
• Ability to stand/walk for extended periods and lift up to 20 lbs; comfortable opening doors and assisting guests with accessibility needs.