General Manager

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Crystal Creek Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Description
Hotel Introduction:

Nestled at the gateway to Grand Teton National Park and overlooking the historic Jackson Town Square, The Cloudveil embodies the spirit of the American West through curated design, meaningful experiences, and genuine mountain hospitality. As an award-winning luxury destination, we honor the natural beauty and cultural heritage of Jackson by creating a refined yet welcoming environment where guests feel deeply connected to place.

Our team is inspired by the landscapes and community around us - delivering warm, intuitive, and knowledgeable service that is both personal and memorable. At The Cloudveil, every interaction is an opportunity to create authentic moments, distinctive journeys, and lasting impressions.

Job Overview

The General Manager at The Cloudveil serves as the visionary leader, brand ambassador, and cultural steward of this award-winning luxury hotel. This executive role is responsible for elevating every dimension of the operation - from guest experience and team leadership to financial performance, strategic planning, and community presence.

Driven, thoughtful, and results-oriented, the General Manager develops and executes business strategies that strengthen The Cloudveil's reputation as one of Jackson's premier luxury destinations. The ideal candidate brings a sophisticated understanding of boutique luxury hospitality, with proven strength in operations, sales and revenue performance, guest experience excellence, and team development.

This role provides direct leadership across rooms, engineering, and administrative operations, ensuring alignment with ownership expectations, brand standards, and organizational values. The General Manager fosters an engaged, empowered culture - inspiring leaders and associates alike to deliver elevated service, operational excellence, and meaningful guest connections.

Let your passion for hospitality, commitment to excellence, and strategic mindset guide and inspire a best-in-class team - creating innovative experiences, building sustainable success, and driving strong performance to the bottom line.

Job Duties:

Provide strategic leadership across all hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance
Champion The Cloudveil brand vision, values, and service culture throughout all departments
Lead, mentor, and develop departmental leaders with a focus on accountability, engagement, and professional growth
Oversee financial planning, revenue strategies, forecasting, and expense management
Maintain strong alignment and communication with ownership and corporate leadership
Uphold brand, legal, and regulatory compliance across hotel operations
Cultivate meaningful relationships within the Jackson community and local partners
Drive an elevated service culture that consistently delivers personalized, authentic guest experiences
Promote innovation, continuous improvement, and operational excellence across the property
Create policies and procedures for The Cloudveil.
Ensure that all approved procedures of the hotel's accounting policies and procedures are followed.
Develop a positive workplace culture through implementation of action plans that are designed to improve team member retention and to foster teamwork, communication, engagement and trust.
Monitor and develop team members' performance, to include positive supervision, constructive feedback, professional development, coaching, counseling, mentorship, performance evaluations, and appropriate recognition of achieved goals. Document all feedback.
Ensure the Rooms operations run efficiently and effectively in compliance with the hotel's operation standards.
Set measurable departmental objectives.
Accountable for employee satisfaction as reported and measured by the hotel's annual employee engagement survey.
Meet overall growth objectives.
Ensure effective communication and teamwork between departments.
Control expenses in accordance with accurate revenue forecasts, making necessary adjustments in order to maximize profitability.

Actively manage the budget process, P&L reporting.

Understand revenue generation and yield management, work in conjunction with the corporate team on maximizing revenue through rate positioning and optimizing occupancy through segmentation.

Prepare ownership operation and marketing reports.

Direct the overall property sales effort in partnership with the Corporate Vice President of Sales…