General Manager

** Additional Information*
* ** Job Number*
* ** Job Category
** Property Leadership

** Location
* * The Cloudveil Autograph Collection, 112 Center St, Jackson, Wyoming, United States, 83001

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** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Expiration Date:
** 02/23/2026

** Additional Information:
** This hotel is owned and operated by an independent franchisee, Crystal Creek Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Description

Hotel Introduction:

Nestled at the gateway to Grand Teton National Park and overlooking the historic Jackson Town Square, The Cloudveil embodies the spirit of the American West through curated design, meaningful experiences, and genuine mountain hospitality. As an award-winning luxury destination, we honor the natural beauty and cultural heritage of Jackson by creating a refined yet welcoming environment where guests feel deeply connected to place.

Our team is inspired by the landscapes and community around us - delivering warm, intuitive, and knowledgeable service that is both personal and memorable. At The Cloudveil, every interaction is an opportunity to create authentic moments, distinctive journeys, and lasting impressions.

Job Overview

The General Manager at The Cloudveil serves as the visionary leader, brand ambassador, and cultural steward of this award-winning luxury hotel. This executive role is responsible for elevating every dimension of the operation - from guest experience and team leadership to financial performance, strategic planning, and community presence.

Driven, thoughtful, and results-oriented, the General Manager develops and executes business strategies that strengthen The Cloudveil's reputation as one of Jackson's premier luxury destinations. The ideal candidate brings a sophisticated understanding of boutique luxury hospitality, with proven strength in operations, sales and revenue performance, guest experience excellence, and team development.

This role provides direct leadership across rooms, engineering, and administrative operations, ensuring alignment with ownership expectations, brand standards, and organizational values. The General Manager fosters an engaged, empowered culture - inspiring leaders and associates alike to deliver elevated service, operational excellence, and meaningful guest connections.

Let your passion for hospitality, commitment to excellence, and strategic mindset guide and inspire a best-in-class team - creating innovative experiences, building sustainable success, and driving strong performance to the bottom line.

Job Duties:

Provide strategic leadership across all hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance

Champion The Cloudveil brand vision, values, and service culture throughout all departments

Lead, mentor, and develop departmental leaders with a focus on accountability, engagement, and professional growth

Oversee financial planning, revenue strategies, forecasting, and expense management

Maintain strong alignment and communication with ownership and corporate leadership

Uphold brand, legal, and regulatory compliance across hotel operations

Cultivate meaningful relationships within the Jackson community and local partners

Drive an elevated service culture that consistently delivers personalized, authentic guest experiences

Promote innovation, continuous improvement, and operational excellence across the property

Create policies and procedures for The Cloudveil.

Ensure that all approved procedures of the hotel's accounting policies and procedures are followed.

Develop a positive workplace culture through implementation of action plans that are designed to improve team member retention and to foster teamwork, communication, engagement and…