Sales and Comfort Advisor

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

The HVAC Sales Representative / Comfort Advisor is responsible for generating and closing residential and/or commercial HVAC replacement, installation, and upgrade opportunities. This position focuses exclusively on the sales process—from responding to qualified leads and conducting customer consultations to presenting solutions, preparing proposals, negotiating, and closing sales.

The ideal candidate is a motivated, results-driven sales professional who can build trust with customers, identify their HVAC needs, present compelling solutions, and consistently achieve sales and revenue goals.

Base Salary: $70,000 – $80,000 annually, based on experience and qualifications.

Commission: Eligible for commission on qualifying HVAC sales in accordance with the company's current commission plan.

Commission may be based on factors such as:

• Gross profit
• Closing/conversion rate
• Collected revenue

• Performance bonuses
• Maintenance agreement incentives
• Manufacturer or company sales programs
• Other company-approved sales incentives

Specific commission percentages, eligibility requirements, payment timing, and commission calculations will be outlined in a separate compensation plan.

• Respond promptly to assigned sales leads generated through service calls, maintenance agreements, marketing, referrals, and other sources.
• Generate additional sales opportunities through referrals, follow-up, networking, and relationship development.
• Meet with residential and/or commercial customers to evaluate HVAC needs.
• Conduct professional in-home and/or on-site sales consultations.
• Inspect existing HVAC systems and identify replacement, upgrade, comfort, efficiency, and indoor air quality opportunities.
• Identify customer needs, concerns, priorities, and budget considerations.
• Recommend HVAC solutions that appropriately address the customer's needs.
• Present equipment replacement, system upgrade, indoor air quality, comfort, efficiency, and maintenance options.
• Clearly explain equipment features, benefits, warranties, financing options, pricing, and available solutions.
• Build customer confidence through knowledgeable and consultative selling.
• Prepare accurate sales estimates and proposals.
• Present proposals professionally and confidently.
• Communicate the value and benefits of recommended solutions.
• Overcome customer objections and address concerns.
• Negotiate within company guidelines while protecting company profitability.
• Ask for the sale and effectively close opportunities.
• Follow up consistently with prospects and open proposals.
• Maintain an organized sales pipeline.
• Develop strategies to improve closing and conversion rates.
• Maintain consistent contact with prospects until the opportunity is won or lost.
• Document sales activity, customer information, proposals, and follow-up activities in the CRM.

• Establish strong relationships with homeowners, business owners, property managers, builders,…