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ServiceNow HR Senior Technical Consultant
Job in
Jacksonville Beach, Duval County, Florida, 32250, USA
Listed on 2026-06-01
Listing for:
Stridepath Consulting
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Technical Support, IT Support, IT Consultant, Cloud Computing
Job Description & How to Apply Below
Service Now HR Senior Technical Consultant (Remote)
Who We Are:
At Stride path Consulting, we specialize in transforming employee experiences through Service Now's HR platforms. As a dedicated Service Now partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn't just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented.
We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change don't just aim to lead, we are the leader in Service Now HR solutions.
What We're Looking For:
The Senior Technical Consultant (Senior TC) is a key technical leader on our project teams who designs, develops, tests, and deploys complex solutions for our customers. The Senior TC leverages deep experience and technical judgment to guide solution design, lead technical decisions, and help customers achieve scalable outcomes. We are looking for someone with willingness and ability to complete background checks and drug testing to work on Federal, State, and Local agency projects.
Senior TCs bring leadership, expertise, and magic to our solutions!
Be the One to:
- Participate in Service Now Development projects to configure, develop, test and deploys Service Now applications, reports, service portal, and/or integrations
- Lead document configurations, reports, and development work
- Assist our customers with executing testing scenarios and plans
- Educate customers on Service Now products and solutions by delivering effective demonstrations on most services
- Maintain standard and extra certifications, knowledge of new features with each release, and commit to continuous learning
- Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
- Participate in stand ups and provide solution guidance to the project team
- Lead Release Plan activities
- Participate in sprint retrospectives by delivering well prepared solution demonstrations
- Participate in cut over planning, develop, and implement release plan for solution components contained in Service Now update sets
- Lead Knowledge Transfer sessions with customers
- Leads TC initiatives throughout the organization to improve tools and process
- Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering process
- Maintain the skills required to configure and or develop advanced Service Now features (ie Portal, Integrations, AI, etc)
- Attend and participate in design workshops and design activities to help ensure requirements are technically sound
- Write well designed, testable, efficient code
- Participate in peer review testing and provide test steps used during peer review for complex clients
- Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log
- Seeks OCM support on internal initiatives
- Participates in pre-sales activities as needed
- Mentors Associate Technical Consultants and Technical Consultants
- 5+ years of Professional Services Experience
- 4+ years of Direct Service Now Experience
- Service Now HRSD product experience is a MUST
- Willing to obtain Public Trust Clearance
- Service Now CSA Certification within 6 months
- Service Now CIS-HR Certification within 6 months
- Ability to travel up to 15% to customer locations nationally
- BS Degree or equivalent work experience
- First-class communication and presentation skills
- Strong interpersonal skills, customer-centric attitude
- Intellectual curiosity and willingness to learn every day
- Competitive Health Benefits
- 401(K) with a 3% contribution
- Home Office and Fitness Reimbursements
- Vacation and Volunteer Benefits
- World Class co-workers with extensive Service Now experience
- Continuous learning culture
-race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.
Position Requirements
10+ Years
work experience
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